Operations Executive (UAE), Amazon Now

Amazon; United Arab Emirates; On-site; AED 180,000 - 280,000; Full time

Job summary

Amazon Now operations in the UAE is seeking an experienced Team Lead to manage end-to-end warehousing and last-mile activity across one large site or multiple sites. You will lead a team, ensure safety, productivity and quality, and work to meet customer-facing metrics.

The role emphasizes coaching, performance management, training, and continuous process improvement, with daily 4M/5S audits and readiness to stand in for the Area Manager when needed.

Qualifications

• Experience in customer-facing environment, warehousing, logistics or manufacturing.
• Strong analytical skills, attention to detail, and effective communication abilities.
• Proficiency in Microsoft Excel or equivalent spreadsheet tools.

Responsibilities

• Manage end-to-end daily operations for one large site or multiple sites.
• Meet customer-facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.
• Driving performance management of your team members. Preparing and implementing training and development plans for associates.
• Continuously improve the operations process and attain a sustained level of performance improvement.
• Conducting 4M and 5S audits for the stores on a daily basis.
• Stand-in for Area Manager.

Skills

Customer-facing

Warehousing

Logistics

Analytical skills

Communication

Team leadership

Tools

Microsoft Excel

Job description

Job Description

Do you want to be part of a newly formed organization that is designing and launching new business models across MENA If so, Amazon Now operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Lead to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations and Delivery service partners (DSP) on last mile. You will ensure Amazon policies - including attendance tracking - are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates performance - including under the roof/on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.

Key job responsibilities

We're seeking a Team lead for Amazon Now operations. In this role, you will be responsible for:

• Managing, on a daily basis, end to end operations for either one large site or a combination of small sites, supervising store operations:
• Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.
• Driving performance management of your team members. Preparing and implementing training and development plans for associates.
• Continuously improve the operations process and attain a sustained level of performance improvement.
• Conducting 4M and 5S audits for the stores on a daily basis.
• Stand-in for Area Manager.

BASIC QUALIFICATIONS

• - Experience in customer-facing environment, warehousing, logistics or manufacturing
• - Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• - Can demonstrate proficiency in Microsoft Excel or equivalent spreadsheet tools

PREFERRED QUALIFICATIONS

• - Knowledge of Lean, Kaizen, Six Sigma concepts
• - A self-motivated person with the ability to motivate the associates/team members.
• - Strong execution skills, action oriented, go getter.
• - Resourceful to identify the way to get things done using limited resources.
• - Ability to work under pressure situations.
• - Ability to work in ambiguous situations and to come out with solutions as per the situations faced.
• - Good people management, analytical and problem solving skills.
• - Knowledge of SQL would be advantageous.

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