Operations Exec (UAE National), Amazon Now

Amazon Inc.; Dubai; On-site; AED 100,000 - 160,000; Full time

Job summary

Amazon Inc. in the UAE seeks an experienced Operations Lead to design and launch new business models across MENA. You will oversee Community Ops rollout, CIR ownership, and risk mitigation with site teams, while leading 3P Store Operations and DSPs on last mile.

Fluent Arabic and English are required, with 1+ year in warehousing, logistics or customer-facing roles. UAE national preferred. The role emphasizes policy adherence, coaching, reporting, and sustaining high performance and safety across

Qualifications

• High school diploma or bachelor's degree.
• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience.
• Fluent in Arabic (written and spoken).
• Fluent in English (written and spoken).

Responsibilities

• Drive Community Ops Expansion across Amazon Now and last-mile sites in UAE/MENA.
• Own end-to-end Community Issue Resolution (CIR) workflow for the country.
• Manage stakeholder relationships with building management and security teams; log interactions as tickets.
• Identify and mitigate community risks with site teams to prevent escalations.

Skills

Arabic fluency

English fluency

Customer-facing experience

Logistics experience

Education

Bachelor's degree

High school diploma

Job description

Operations Exec (UAE National), Amazon Now

Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Now Operations is looking for an experienced Operations Lead with a strong record of achieving results. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.

Key job responsibilities

We're seeking a Team Lead for Amazon Now Operations. In this role, you will be responsible for:

• Community Ops Expansion Management — Drive the on-the-ground rollout of CommOps standard work across all AmazonNow and last-mile sites in their respective country.
• CIR Ownership & Resolution — Own the end-to-end Community Issue Resolution (CIR) workflow for their country: capturing inbound community complaints, assigning owners, tracking resolution to closure, and routing root causes back to operations teams to prevent recurrence.
• Stakeholder Relationship & Escalation Management — Serve as the primary point of contact for building management teams and security personnel across all sites. Conduct weekly engagements to maintain open communication channels, log all interactions as structured tickets, and prevent escalations before they surface externally. This is critical in a region where our high-risk store count demands visits every two days in some cases.
• Risk Mitigation in Partnership with Site Teams — Work closely with Operations Executives (OEs) and Area Managers to identify and resolve community risks proactively — including dwell control, parking violations, and noise concerns — before they escalated into regulatory attention or service disruptions.

A day in the life

We are looking to hire an Operations Lead to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations and Delivery Service Partners (DSP) on last mile. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including under the roof/on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations.

Basic Qualifications

• high school diploma or bachelor's degree
• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Speak, write, and read fluently in Arabic
• Speak, write, and read fluently in English

Preferred Qualifications

• Experience identifying and resolving complex issues

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.