UTR Supervisor, Amazon Now, Amazon Now, UFG

Jobsatdubai; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

Jobsatdubai is recruiting a UTR Supervisor for Amazon Now in Dubai. This role focuses on driving store operations, managing team performance, and meeting customer satisfaction metrics. You will oversee daily operations at various sites, ensuring compliance with safety standards and improving processes.

The ideal candidate should have a Bachelor's degree, experience in customer-facing roles, and exemplary leadership skills. Flexibility to work varied hours and locations across UAE is essential.

Qualifications

• Experience in a customer-facing environment, warehousing, logistics, or manufacturing.
• Ability to work flexible shifts, including weekends and holidays.
• 1-3 years experience in managing processes and people as a lead.

Responsibilities

• Manage daily end-to-end operations for stores.
• Drive performance management and training for team members.
• Conduct daily audits for stores.

Skills

Leadership

Analytical skills

Problem solving

Team management

Education

High school or equivalent

Bachelor’s degree

Tools

Microsoft Office

Job description

UTR Supervisor, Amazon Now, Amazon Now, UFG

DESCRIPTION

Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Now operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an operations supervisor to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including under the roof/on the road productivity, quality, and safety – as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.

Key job responsibilities

We’re seeking a supervisor for Amazon Now operations. In this role, you will be responsible for:

• Managing, on a daily basis, end to end operations for either one large site or a combination of small sites, supervising store operations
• Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.
• Driving performance management of your team members. Preparing and implementing training and development plans for associates.
• Continuously improve the operations process and attain a sustained level of performance improvement.
• Conducting 4M and 5S audits for the stores on a daily basis.

BASIC QUALIFICATIONS

• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Work 40 hours/week, and overtime as required
• A Bachelor’s degree holder with experience in a customer facing environment, warehousing, logistics or manufacturing.
• Ability travel to different stores within UAE.

PREFERRED QUALIFICATIONS

• 2+ years of Microsoft Office products and applications experience
• A self-motivated person with the ability to motivate the associates/team members.
• Strong execution skills, action oriented, go getter.
• Resourceful to identify the way to get things done using limited resources.
• Ability to work under pressure situations.
• Ability to work in ambiguous situations and to come out with solutions as per the situations faced.
• Good people management skills.
• Good analytical and problem solving skills.
• 1-3 yrs of experience in managing a process and people as a lead.
• Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodationsfor more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.