Operations Executive, Amazon Now, UFG

Q-Express Documents Transport - G25; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Amazon Now operations is seeking an experienced Operations Lead to manage end-to-end store operations and delivery service partners across the last mile in the UAE. You will drive performance, training, safety, and metrics while standing in for the Area Manager as needed.

The role requires strong people management, analytical problem solving, and fluency in English to liaise across teams and partners. Join a growing, customer-obsessed operation in the MENA region.

Qualifications

• 1–3 years of experience in managing a process and people as a lead.
• Fluent in English (speaking, reading, writing).

Responsibilities

• Managing end-to-end operations daily for one large site or several small sites.
• Meeting customer-facing metrics while controlling costs and upholding safety and morale.
• Driving performance management and training plans for associates.
• Continuously improve the operations process and attain performance gains.
• Conducting 4M and 5S audits daily.
• Stand-in for Area Manager.
• Speak, write, and read fluently in English.

Skills

People management

Process management

Analytical skills

Problem solving

English fluency

Job description

Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Now operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Lead to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations and Delivery service partners (DSP) on last mile. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including under the roof/on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.

Key job responsibilities

• Managing, on a daily basis, end to end operations for either one large site or a combination of small sites, supervising store operations:
• Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.
• Driving performance management of your team members. Preparing and implementing training and development plans for associates.
• Continuously improve the operations process and attain a sustained level of performance improvement.
• Conducting 4M and 5S audits for the stores on a daily basis.
• Stand-in for Area Manager.
• Speak, write, and read fluently in English
• Good people management skills. Good analytical and problem solving skills. 1-3 yrs of experience in managing a process and people as a lead.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.