Amazon Customer Excellence System Specialist, Amazon Now - ACES

Q-Express Documents Transport; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Amazon Global Specialty Fulfillment (GSF) in the UAE seeks an Operations Lead to manage end-to-end last-mile operations across multiple sites, ensuring metrics, cost targets, and team morale. You will coach riders, drive training, and implement process improvements to boost delivery performance.

The role requires a data-driven mindset, advanced Excel (VBA/macros), and a Bachelor's degree, with Abu Dhabi-based duties and a focus on safe, efficient operations.

Qualifications

• Bachelor's degree required or equivalent.
• Experience implementing process improvements.
• Experience in data analysis and drawing actionable insights.
• Advanced Excel skills including VBA/macros.

Responsibilities

• Manage end-to-end operations for multiple sites and supervise last mile operations.
• Meet customer-facing metrics while maintaining cost targets and safety.
• Lead performance management and training plans for riders.
• Continuously improve the delivery process and achieve higher performance.
• Conduct 4M and 5S audits at the delivery station.
• Stand-in for Area Manager.

Skills

Data analysis

Process improvement

Leadership

Delivery operations

Education

Bachelor's degree

Tools

Excel

VBA

Job description

Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so, Amazon Global Specialty Fulfillment (GSF) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Executive (UAE) to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations and Delivery service partners (DSP) on last mile. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including under the roof/on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.

Key job responsibilities

• Managing, on a daily basis, end to end operations for a combination of small sites. Supervising Last mile operations
• Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.
• Driving performance management of your team members. Preparing and implementing training and development plans for riders.
• Continuously improve the delivery process and attain a sustained level of delivery performance improvement.
• Conducting 4M and 5S audits for the delivery station on a daily basis.
• Stand-in for Area Manager.

A day in the life

• Candidate has to be based out of Abu Dhabi
• Speak, write, and read fluently in English
• Experience implementing process improvements
• Experience in data analysis, with the ability to interpret and draw insights from data to inform decision-making processes
• Experience using Excel at an advanced level including practical knowledge of VBA/macros and advanced Excel functions
• Bachelor's degree

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