Operations Executive - Al-Futtaim Group - Dubai, UAE

AlFuttaim; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

AlFuttaim in Dubai is looking for an Operations Executive. This role focuses on managing invoicing, refunds, and contract administration for corporate customers, ensuring accuracy and compliance within financial services.

The ideal candidate will be a university graduate with minimum 2 years of experience in invoicing or financial operations. Proficiency in Microsoft Excel and strong communication skills are essential. Join us to contribute to our operational efficiency and financial accuracy.

Qualifications

• Minimum 2 years of experience in invoicing, billing, or financial operations roles.
• Previous exposure to lease administration, contract management, or corporate customer invoicing is an advantage.

Responsibilities

• Manage invoicing, refunds, and contract administration activities for corporate customers.
• Prepare and submit monthly lease invoices for corporate customers.
• Generate and share Salik invoice reports with customers.
• Manage customer refund processes following contract closures.
• Coordinate with internal stakeholders to resolve invoicing queries.

Skills

Attention to detail

Communication skills

Proficiency in Microsoft Excel

Task management

Education

University graduate in relevant discipline

Tools

Microsoft Excel

Job description

Position Overview

The Operations Executive is responsible for managing invoicing, refunds, and contract administration activities for corporate customers. The role ensures accurate and timely billing, efficient handling of customer-related transactions, and strict adherence to approved processes, policies, and service level agreements. This position supports internal stakeholders and customers while contributing to operational efficiency and financial accuracy within Al‑Futtaim's financial services operations in Dubai.

Key Responsibilities

• Prepare and submit monthly lease invoices for corporate customers through email or designated portals, ensuring accuracy and compliance with agreed timelines.
• Generate, consolidate, and share Salik invoice reports with customers in line with defined SLAs to support timely billing and reconciliation.
• Prepare and submit miscellaneous invoices covering damages, traffic fines, excess mileage, and delay charges according to the approved invoicing schedule.
• Manage customer refund processes following contract closures, ensuring excess balances are returned promptly and accurately.
• Process requests for agreement extensions received from relevant departments, coordinating billing adjustments and supporting contract closure activities.
• Release security cheques upon confirmation from Customer Support and Collections teams that agreements are closed with no outstanding balances.
• Maintain accurate records of invoicing, refunds, and contract-related transactions in internal systems and trackers.
• Coordinate with internal stakeholders to resolve invoicing queries, discrepancies, or customer concerns in a timely manner.
• Ensure full compliance with established guidelines, processes, and internal policies while meeting operational KPIs.

Ideal Profile

• University graduate in a relevant discipline.
• Minimum 2 years of experience in invoicing, billing, or financial operations roles.
• Previous exposure to lease administration, contract management, or corporate customer invoicing is an advantage.

Skills Set

• Strong attention to detail and high level of accuracy in financial transactions.
• Good communication and interpersonal skills for effective coordination with customers and internal teams.
• Proficiency in Microsoft Excel and other MS Office applications.
• Ability to manage multiple tasks, prioritize workloads, and meet deadlines consistently.