Operations Manager - Back Office and Revenue Control - Dubai UAE

AlFuttaim; Dubai; On-site; AED 200,880 - 334,800; Full time

Benefits offered by this job

Competitive compensation

Career growth opportunities

Structured environment with strong governance

Job summary

AlFuttaim is seeking an experienced Operations Manager – Back Office and Revenue Control for its operations in Dubai, UAE. This senior leadership role involves overseeing billing processes, managing financial transactions, and ensuring compliance with UAE regulations.

The ideal candidate will have 6-10 years of experience in operations and a strong understanding of revenue management within the automotive sector. Join us to lead critical operations impacting our success.

Qualifications

• 6 to 10 years of experience in operations, billing, or back office management.
• Strong understanding of revenue control and financial reconciliation.
• Experience in automotive or service-based industries preferred.

Responsibilities

• Oversee billing processes ensuring accuracy across rentals.
• Manage credit card transactions and collections follow-ups.
• Ensure compliance with UAE regulations and internal operational standards.

Skills

Leadership

Analytical skills

Problem-solving

Stakeholder management

Education

Bachelor's degree in Business Administration, Finance, or related field

Job description

Operations Manager – Back Office and Revenue Control (Dubai, UAE)

Industry: Automotive | Function: Operations | Experience: 6‑10 years | Job Type: Full‑time

Job Snapshot:

• Location: Dubai, UAE
• Salary: 18,000–30,000 monthly (market estimate)
• Candidate Nationality: Any | Gender: Any

Overview

Operations Manager Back Office in Dubai UAE automotive sector is a senior leadership role focused on revenue protection, billing governance, compliance, and operational efficiency across rental operations. This opportunity is ideal for professionals seeking operations manager jobs in Dubai, driving financial accuracy, resolving escalations, and ensuring seamless coordination between finance, legal, and customer service teams within a high‑volume business environment.

Key Responsibilities

• Oversee end‑to‑end billing processes ensuring accuracy across rentals and ancillary charges
• Manage credit card transactions, declined payments, and collections follow‑ups
• Monitor chargebacks, refunds, and financial adjustments in line with governance policies
• Ensure accurate revenue reconciliation and identify leakage or discrepancies
• Lead daily, weekly, and monthly reporting with performance insights and KPI tracking
• Manage legal cases including traffic violations, disputes, and unpaid rentals
• Coordinate with legal teams on documentation, claims, and court processes
• Handle escalated customer complaints related to billing, damages, and insurance
• Implement process improvements to reduce recurring issues and enhance efficiency
• Ensure compliance with UAE regulations and internal operational standards
• Collaborate with cross‑functional teams including finance, operations, and customer service
• Support system enhancements and transformation initiatives within back office operations

Ideal Profile

• Bachelor's degree in Business Administration, Finance, or related field
• 6 to 10 years of experience in operations, billing, or back office management
• Strong understanding of revenue control, billing systems, and financial reconciliation
• Experience in automotive, rental, or service‑based industries preferred
• Knowledge of UAE legal and regulatory frameworks related to operations and billing
• Excellent analytical, problem‑solving, and decision‑making skills
• Strong leadership and stakeholder management abilities
• Ability to manage high‑pressure environments and complex operations
• Effective communication and reporting skills

Why Join Us

• Join a leading automotive brand in Dubai UAE under Al‑Futtaim Group
• Lead critical operations impacting revenue and customer experience
• Work in a structured environment with strong governance and compliance standards
• Opportunity to drive operational improvements and business transformation
• Competitive compensation and career growth opportunities

About the Company

Al‑Futtaim Automotive is part of Al‑Futtaim Group, representing some of the world’s leading automotive brands and mobility solutions across the Middle East, Asia, and Africa. Through its rental and leasing operations, including Hertz, the division delivers reliable mobility services supported by strong operational frameworks, financial controls, and customer‑focused solutions.