Operations & Credit Collection Advisor

RINA; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

RINA in Dubai is seeking an Operations and Credit Collection Advisor to join our Marine Division. You will manage the full lifecycle of surveys, support contract and invoice management, and play an active role in credit collection in the Middle East region.

You will work with a young, collaborative team in a dynamic, international environment, coordinating with commercial, finance and technical teams and helping implement new tools including contract lifecycle management platforms.

Qualifications

• 3 years of experience in administrative, operational or business support roles.
• Experience in invoicing, contract administration OR credit collection is a plus.
• Fluent in English, both written and spoken.
• Proficient in Microsoft Office, especially Excel and Outlook.
• Familiarity with CRM systems such as Salesforce is a plus.
• Highly organized with ability to manage multiple priorities.

Responsibilities

• Manage the full lifecycle of marine survey jobs, ensuring accuracy and timely delivery.
• Coordinate ships surveys logistics and scheduling.
• Issue and validate invoices aligned with contracts and pricing.
• Monitor outstanding receivables and follow up on overdue payments.
• Maintain records of payment status and client correspondence.
• Collaborate with commercial, finance and technical teams to ensure seamless service.
• Support implementation of new tools and contract lifecycle management platforms.

Skills

Fluent English

High organizational skills

Strong communication

Independent / self-disciplined

Proactive and solution oriented

Invoicing experience

Contract administration

Credit collection

Education

High School Diploma/GED in Business Administration/Finance/Economics

Tools

Excel

Outlook

CRM (Salesforce)

Job description

RINA is currently recruiting for a Operations amp Credit Collection Advisor to join its office in Dubai within the Middle East and India Marine Division strong Mission strong As a Senior Operations amp Credit Collection Advisor at RINA you will be at the heart of our marine operations in the Middle East Region managing the full lifecycle of surveys supporting contract and invoice management and playing an active role in credit collection activities You will join a young collaborative team where support and knowledge-sharing are part of everyday work We believe that a positive working environment it is the foundation of good results You will never be left alone to figure things out from day one you will have the people and the structure around you to grow with confidence This is a role for someone who is organized autonomous and ready to take ownership in an international environment handling real operational challenges in one of the most strategically relevant maritime markets in the world

Key Accountabilities

Job amp Survey Management strong Manage the full lifecycle of marine survey jobs ensuring accuracy and timeliness at every stage Coordinate ships surveys logistics strong Invoicing amp Billing strong Issue and validate invoices for all assigned jobs ensuring alignment with contract terms applicable rates and pricing agreements Address billing inquiries and discrepancies in coordination with the commercial support team where due strong Credit Collection strong Monitor outstanding receivables and manage structured follow-up with clients on overdue payments Maintain accurate records of payment status and client correspondence Coordinate with internal teams and elevate critical cases to the line manager when required Support the preparation of documentation for external recovery agency when necessary Flag accounts at risk and ensure timely internal reporting strong Communication amp Client Correspondence strong Handle incoming and outgoing client communication through the shared team mailbox ensuring timely and professional responses Maintain full correspondence history to guarantee continuity and traceability Build and maintain professional relationships with clients acting as a reliable point of contact for operational and billing matters strong Cross-functional Collaboration strong Work closely with commercial finance and technical teams to ensure seamless service delivery Support the Operational Manager in the day-to-day coordination of the Dubai team Contribute actively to the implementation of new tools and systems including contract lifecycle management platforms

Education

High School Diploma/GED in Business Administration Finance Management or Economics

Qualifications

-3 years of experience in administrative, operational or business support roles.Experience in invoicing, contract administration OR credit collection is considered a plus.Fluent in English, both written and spoken.Good working knowledge of Microsoft Office, particularly Excel and Outlook.Familiarity with CRM systems such as Salesforce is considered a plusHighly organized and able to manage multiple priorities simultaneously without losing accuracy.Self-disciplined and able to work independently, taking ownership of own workload and deadlines.Comfortable in a dynamic environment where priorities can change quickly.Good communicator with both clients and internal teams.Proactive and solution-oriented approach.