Operations And Credit Collection Advisor

RINA; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

RINA in Dubai is seeking a Senior Operations & Credit Collection Advisor to manage the full lifecycle of marine survey jobs, support contract and invoice management, and lead credit collection activities. You will join a young, collaborative team in a multinational environment where support and knowledge-sharing are everyday essentials.

The role requires organization, autonomy, and ownership in a dynamic international market.

Qualifications

• 3 years of experience in administrative, operational or business support roles.
• Experience in invoicing, contract administration OR credit collection is a plus.
• Fluent in English, both written and spoken.
• Good working knowledge of Microsoft Office, particularly Excel and Outlook.
• Familiarity with CRM systems such as Salesforce is considered a plus.
• Highly organized and able to manage multiple priorities simultaneously without losing accuracy.
• Self-disciplined and able to work independently, taking ownership of own workload and deadlines.
• Comfortable in a dynamic environment where priorities can change quickly.
• Good communicator with both clients and internal teams.
• Proactive and solution-oriented approach.

Responsibilities

• Manage the full lifecycle of marine survey jobs ensuring accuracy and timeliness at every stage.
• Coordinate ships surveys logistics
• Issue and validate invoices for all assigned jobs, ensuring alignment with contract terms
• Address billing inquiries and discrepancies in coordination with the commercial support team
• Monitor outstanding receivables and manage structured follow-up with clients on overdue payments
• Maintain accurate records of payment status and client correspondence
• Coordinate with internal teams and elevate critical cases to the line manager when required
• Support the preparation of documentation for external recovery agency when necessary
• Flag accounts at risk and ensure timely internal reporting
• Handle incoming and outgoing client communication through the shared team mailbox

Skills

English fluency

Organized

Independent

CRM (Salesforce)

MS Office

Education

High School Diploma/GED in Business Administration/Finance/Economics

Tools

Microsoft Excel

Outlook

Salesforce

Job description

Job Description:

RINA is currently recruiting for a Operations & Credit Collection Advisor to join its office in Dubai within the Middle East and India Marine Division.

Mission

As a Senior Operations & Credit Collection Advisor at RINA, you will be at the heart of our marine operations in the Middle East Region, managing the full lifecycle of surveys, supporting contract and invoice management, and playing an active role in credit collection activities.

You will join a young, collaborative team where support and knowledge-sharing are part of everyday work.

We believe that a positive working environment it is the foundation of good results. You will never be left alone to figure things out: from day one, you will have the people and the structure around you to grow with confidence.

This is a role for someone who is organized, autonomous and ready to take ownership in an international environment, handling real operational challenges in one of the most strategically relevant maritime markets in the world.

Key Accountabilities

• Job & Survey Management
• Manage the full lifecycle of marine survey jobs ensuring accuracy and timeliness at every stage.
• Coordinate ships surveys logistics
• Invoicing & Billing
• Issue and validate invoices for all assigned jobs, ensuring alignment with contract terms, applicable rates and pricing agreements.
• Address billing inquiries and discrepancies in coordination with the commercial support team where due
• Credit Collection
• Monitor outstanding receivables and manage structured follow-up with clients on overdue payments.
• Maintain accurate records of payment status and client correspondence.
• Coordinate with internal teams and elevate critical cases to the line manager when required.
• Support the preparation of documentation for external recovery agency when necessary.
• Flag accounts at risk and ensure timely internal reporting.
• Communication & Client Correspondence
• Handle incoming and outgoing client communication through the shared team mailbox, ensuring timely and professional responses.
• Maintain full correspondence history to guarantee continuity and traceability.
• Build and maintain professional relationships with clients, acting as a reliable point of contact for operational and billing matters.
• Cross-functional Collaboration
• Work closely with commercial, finance and technical teams to ensure seamless service delivery.
• Support the Operational Manager in the day-to-day coordination of the Dubai team.
• Contribute actively to the implementation of new tools and systems, including contract lifecycle management platforms.

Education

High School Diploma/GED in Business Administration Finance Management or Economics

Qualifications

• 3 years of experience in administrative, operational or business support roles.
• Experience in invoicing, contract administration OR credit collection is considered a plus.
• Fluent in English, both written and spoken.
• Good working knowledge of Microsoft Office, particularly Excel and Outlook.
• Familiarity with CRM systems such as Salesforce is considered a plus
• Highly organized and able to manage multiple priorities simultaneously without losing accuracy.
• Self-disciplined and able to work independently, taking ownership of own workload and deadlines.
• Comfortable in a dynamic environment where priorities can change quickly.
• Good communicator with both clients and internal teams.
• Proactive and solution-oriented approach.

RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.