Middle East Business Support Advisor

RINA; Abu Dhabi; On-site; AED 90,000 - 150,000; Full time

Job summary

RINA is recruiting a Middle East Business Support Advisor based in Abu Dhabi to support administrative tasks from customer creation to invoice issuance. You will work within the Middle East and India Engineering Commercial Management division, ensuring accurate data, timely processing, and clear customer communication.

The role emphasizes data management, order fulfilment, invoicing, payments, and timesheet coordination, with strong collaboration across departments to maintain customer

Qualifications

• 3+ years in business support, customer service or related admin role.
• Strong skills in managing customer data and inquiries.
• Experience with offer, contract and order processing.
• Familiarity with invoicing and payments is a plus.
• Attention to detail for contracts, orders, invoices and records.
• Clear written and verbal communication with customers and internal teams.

Responsibilities

• Manage customer data records and keep them up-to-date.
• Assist with inserting offers in internal systems and provide documents.
• Process contracts and customer orders accurately and timely.
• Generate and verify invoices; address inquiries and discrepancies.
• Monitor payments and coordinate with finance for timely processing.
• Remind and collect timesheets from technical staff as required.
• Communicate with customers on product, service and order status.
• Resolve billing or order issues in collaboration with other departments.
• Maintain compliant documentation of communications, transactions and invoices.

Skills

Customer data management

Offer management

Contract processing

Order fulfilment

Invoicing

Payment processing

Timesheet management

Customer communication

Problem resolution

CRM systems

Microsoft Office

Education

High School Diploma/GED in Business Administration Finance Management

Tools

Microsoft Office Suite

CRM systems

Job description

Job Description:

RINA is currently recruiting for a Middle East Business Support Advisor to join its office in Abu Dhabi within the Middle East and India Engineering Commercial Management Division.

Mission

A Business Support Advisor with a focus on managing administrative tasks from the creation of a customer in a database to the issuance of invoices plays a crucial role in ensuring smooth customer interactions and efficient business operations.

Key Accountabilities

• Customer Data Management (if needed):
• Create and maintain accurate customer records in the database.
• Ensure that customer information is up-to-date and complete.
• Handle customer inquiries related to account information and updates.
• Offer Management:
• Collaborate with business development teams to insert offer in the internal system
• Provide customer with complete and accurate offer documents
• Contract and Customer Order Processing:
• Manage and update contract, ensuring accuracy and completeness.
• Receive and process customer orders, ensuring accuracy and completeness.
• Coordinate with relevant departments to fulfill orders in a timely manner.
• Update customers on order status and expected delivery dates.
• Invoicing (if needed):
• Generate and issue invoices to customers based on sales orders or service agreements.
• Verify the accuracy of invoice details, including pricing and quantities.
• Handle invoice-related inquiries and discrepancies.
• Payment Processing (if needed):
• Monitor and track customer payments.
• Coordinate with the finance department to ensure timely and accurate payment processing.
• Address payment-related inquiries and issues.
• Timesheet Management (if needed):
• Remind technical staff to submit accurate and timely timesheets for each project.
• Ensure timesheets are completed in accordance with company policies and client requirements.
• Customer Communication:
• Communicate with customers to provide information about products, services, and order status.
• Respond to customer inquiries and resolve issues promptly and professionally.
• Send out communication regarding invoices, payment reminders, and other relevant updates.
• Problem Resolution:
• Identify and address customer concerns, working collaboratively with other departments as needed.
• Investigate and resolve billing discrepancies or disputes.
• Ensure a high level of customer satisfaction through effective problem resolution.
• Compliance and Documentation:
• Ensure compliance with company policies and procedures in customer interactions.
• Maintain accurate and organized records of customer communications, transactions, and invoices.

Education

High School Diploma/GED in Business Administration Finance Management

Qualifications

• Minimum of 3 years of experience in business support, customer service, order management, or a related administrative role.
• Strong proficiency in customer data management, including maintaining accurate records and handling inquiries.
• Experience in offer management, contract processing, and customer order fulfillment.
• Familiarity with invoicing, payment processing, and timesheet management is a plus.
• Excellent attention to detail to ensure accuracy in contracts, orders, invoices, and customer records.
• Strong communication skills, both written and verbal, to interact effectively with customers and internal teams.
• Proven ability to handle customer inquiries professionally and resolve issues efficiently.
• Good problem-solving skills to address billing discrepancies, order concerns, and other customer-related challenges.
• Knowledge of compliance requirements related to documentation, invoicing, and customer interactions.
• Ability to multitask and manage priorities in a fast-paced business environment.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with CRM systems or internal business management tools.
• While not mandatory, experience with financial operations, such as payment tracking and invoice management, is an advantage.
• A proactive and customer-oriented mindset, ensuring a high level of service and satisfaction.

Competencies

• FORESIGHT & INSIGHT - Context awareness adopting a systemic perspective and informed decision making.
• WORKPLACE DYNAMICS - Resourcefulness in shaping progress and working efficiently.
• INTERPERSONAL INFLUENCE - Skills and strategies we use to interact effectively with others.
• DOMAIN & BUSINESS ACUMEN - Applying a scientific approach and critical thinking in operations and solution development within area of expertise.
• PERSONAL EMPOWERMENT - Ownership for life, work and results, striving to grow professionally and personally.

RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas.

We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind.

We are also compliant to the Italian Law n. 68/99.

Requirements