Operations Center Clerk

Ups; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading logistics company in Dubai is seeking a skilled individual to manage driver dispatch operations and support shipment resolution. The ideal candidate will have a background in logistics, strong analytical skills, and experience in dispatch control. Responsibilities include ensuring timely delivery reports, handling shipment exceptions, and improving operational performance. This permanent position offers an opportunity to contribute significantly to service quality and customer satisfaction.

Qualifications

• Prior experience in logistics, courier, or transportation operations preferred.
• Experience in driver management, dispatch control, or shipment resolution is highly desirable.
• Strong proficiency in operational reporting and tracking tools.

Responsibilities

• Manage and publish the Daily Driver Dispatch Report with accuracy.
• Support Shipment Resolution Group for timely handling of shipment exceptions.
• Lead damage investigations to minimize customer impact.
• Monitor daily operational KPIs and flag risks proactively.
• Act as a contact between drivers and management.

Skills

Operational control

Analytical skills

MS Office Suite

Stakeholder management

Problem-solving mindset

Job description

Job Description

Key Responsibilities

• Driver Dispatch & Workforce Control
  • Manage and publish the Daily Driver Dispatch Report (DDR) with complete accuracy and timeliness.
  • Monitor driver deployment, route adherence, and productivity metrics.
  • Conduct daily follow-ups with drivers and supervisors to address delays, missed scans, or route deviations.
  • Ensure workforce accountability and compliance with dispatch and attendance requirements.
• Shipment Resolution Group (SRG) Management
  • Support Shipment Resolution Group, ensuring timely handling of shipment exceptions.
  • Coordinate with operations, customer service, and gateway teams to resolve holds, misroutes, and delivery failures.
  • Track unresolved exceptions and elevate risks that may impact service commitments or customer experience.
• Damage Investigation & Claim Cost Reduction
  • Lead and manage damage investigations, including root cause analysis and corrective action tracking.
  • Liaise with hubs, drivers, sort teams, and customer service to gather supporting evidence and documentation.
  • Ensure timely closure of damage cases to minimise customer impact and reduce claim exposure.
  • Identify recurring damage trends and recommend preventive measures.
• Service Performance & KPI Protection
  • Monitor daily operational KPIs including on‑road performance, exception aging, damage ratios, and productivity.
  • Proactively flag risks that could impact service levels or customer commitments.
  • Support management with accurate reporting and insights for decision‑making.
• Stakeholder Coordination
  • Act as a central point of contact between drivers, supervisors, customer service, and management.
  • Ensure clear communication and alignment across teams to maintain seamless service delivery.

Key Deliverables

• Accurate and timely Daily Driver Dispatch Reports and Management Reports
• Reduced shipment exception aging
• Improved damage investigation turnaround times
• Sustained service levels and operational compliance
• Measurable reduction in claim‑related costs

Skills & Competencies

• Strong operational control and analytical skills
• Ability to manage multiple priorities in a fast‑paced environment
• High attention to detail and follow‑through
• Excellent MS Office skills (Excel, PowerPoint, Word)
• Effective written and oral communication skills and stakeholder management
• Problem‑solving mindset with a focus on root cause analysis

Experience & Qualifications

• Prior experience in logistics, courier, or transportation operations preferred
• Experience in driver management, dispatch control, or shipment resolution is highly desirable
• Strong proficiency in operational reporting and tracking tools

Employee Type: Permanent

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