On-Ground Guest Experience & Operations Associate

Majid Al Futtaim; United Arab Emirates; On-site; AED 45,000 - 84,000; Full time

Benefits offered by this job

Friendly environment

Over 45,000 colleagues

Leadership Model guidance

Job summary

Majid Al Futtaim Entertainment is seeking a Customer Service Officer (On Ground) to support daily operations across MAF Cinemas, Magic Planet, and Ski Dubai, ensuring smooth guest experiences and high service standards. The role requires strong communication in English, with Arabic a plus, and prior customer service experience in fast-paced environments.

You will handle tickets, payments, inquiries, and coordinate events while maintaining safety and cleanliness.

Qualifications

• At least 1–2 years in customer service, food & beverage, or retail.
• English required; Arabic language skills are an advantage.
• Fast-paced entertainment environment experience preferred.
• High school education or equivalent.

Responsibilities

• Deliver consistent high-level customer service across all MAF Entertainment venues.
• Handle ticketing, sales, and bookings using system platforms, including upselling.
• Process payments accurately (cash, card, vouchers) and reconcile cash.
• Assist guests with inquiries, complaints, and coordination of parties/events.
• Maintain cleanliness, safety, and professional standards across operations.

Skills

Customer service

Communication

Cash handling

Upselling

Education

High school diploma

Tools

POS systems

Job description

Majid Al Futtaim Entertainment is seeking a Customer Service Officer (On Ground) to support daily operations across MAF Cinemas, Magic Planet, and Ski Dubai, ensuring smooth guest experiences and high service standards. The role requires strong communication in English, with Arabic a plus, and prior customer service experience in fast-paced environments.

You will handle tickets, payments, inquiries, and coordinate events while maintaining safety and cleanliness.