Guest Experience Agent - Cinemas & Attractions

Majid Al Futtaim; Dubai; On-site; AED 28,000 - 50,000; Full time

Benefits offered by this job

Friendly environment

Leadership model

Large diverse team

Job summary

Majid Al Futtaim Entertainment is seeking a Customer Service Officer (On Ground) to support daily operations across cinemas, venues, and events in Dubai. You will handle ticketing, payments, and guest inquiries while upselling products and maintaining service standards.

The role requires 1–2 years in customer service, F&B, or retail, English proficiency with Arabic as a plus, and a minimum high school education. UAE family book preferred and fitness to work in fast-paced entertainment settings.

Qualifications

• Experience in customer service, food and beverage, or retail roles with a minimum high school education.
• Strong communication and interpersonal skills; English required, Arabic is a plus.
• Physically fit to perform duties in a fast-paced entertainment environment across MAF venues.

Responsibilities

• Deliver consistent high-level customer service across all MAF Entertainment venues in line with SOPs.
• Support daily operations across MAF Cinemas and venues.
• Handle ticketing, sales, and bookings using system platforms, including upselling and promoting products and services.
• Process payments accurately (cash, card, vouchers), issue receipts/refunds, and perform cash reconciliation.
• Assist with guest services including inquiries, complaints, tours, and coordination of parties and events.
• Maintain cleanliness, safety, and professional standards while following health and safety requirements.

Skills

Customer service

Communication

Interpersonal skills

Cash handling

Upselling

Education

High School Diploma

Tools

Ticketing systems

Job description

Majid Al Futtaim Entertainment is seeking a Customer Service Officer (On Ground) to support daily operations across cinemas, venues, and events in Dubai. You will handle ticketing, payments, and guest inquiries while upselling products and maintaining service standards.

The role requires 1–2 years in customer service, F&B, or retail, English proficiency with Arabic as a plus, and a minimum high school education. UAE family book preferred and fitness to work in fast-paced entertainment settings.