Customer Service Officer - Entertainment Operations

AlFuttaim; Dubai; On-site; AED 40,000 - 66,000; Full time

Benefits offered by this job

Friendly environment

Diversity at work

Memorable entertainment experiences

Leadership principles

Job summary

Majid Al Futtaim Entertainment seeks a Customer Service Officer (On Ground) in Dubai to support daily venue operations across MAF Cinemas, Magic Planet and Ski Dubai. You will handle ticket sales, reservations and guest inquiries while delivering friendly, efficient service in a fast-paced environment.

The role requires 1–2 years in customer service or related fields, excellent English communication, cash handling accuracy, and a professional appearance. Arabic is a plus.

Qualifications

• Customer-focused approach for guest interactions in a busy entertainment environment.
• Strong verbal and written English communication with guests and colleagues.
• Good interpersonal skills and a positive attitude to guest interactions.
• Experience handling cash transactions and maintaining accurate payment records.

Responsibilities

• Deliver high-quality customer service across entertainment venues.
• Handle ticket sales, reservations, and bookings using relevant systems.
• Assist with guest inquiries, complaints and service requests.
• Support venue tours, event coordination and party room activities as needed.
• Maintain cleanliness, presentation, and safety standards in assigned areas.

Skills

Customer focus

Communication

Interpersonal skills

Cash handling

Attention to detail

Cash transactions

Education

High school diploma

Job description

Customer Service Officer - Entertainment Operations Job Snapshot Role: Customer Service Officer (On Ground) Location: Dubai, United Arab Emirates Industry: Entertainment Function: Guest Services-Concierge Experience: 1-2 years in customer service, food and beverage, or retail Job Type: Full Time Work Arrangement: On-site

Majid Al Futtaim Entertainment is seeking a Customer Service Officer (On Ground) to support daily entertainment venue operations in Dubai, United Arab Emirates. The role focuses on delivering excellent guest service, handling ticketing and sales transactions, assisting with bookings and events, and maintaining a safe and enjoyable environment for visitors. Working across entertainment experiences such as MAF Cinemas, Magic Planet, and Ski Dubai, the Customer Service Officer will help ensure that guests receive friendly, efficient, and consistent service. The position requires practical customer service experience, strong communication skills, accurate cash handling, and the ability to work in a fast-paced entertainment environment.

Job Details

Country: United Arab Emirates City: Dubai Industry: Entertainment Function: Guest Services-Concierge Salary: Not disclosed Gender: No Preference Candidate Nationality: UAE nationals with a UAE family book Job Type: Full Time Work Arrangement: On-site

Role Profile

The Customer Service Officer will support the day-to-day activities of Majid Al Futtaim Entertainment venues while maintaining the company 's service, operational, and safety standards.

Key responsibilities include:

• Deliver high-quality customer service across entertainment venues in accordance with company standard operating procedures (SOPs).
• Support daily cinema operations and assist in maintaining smooth guest service activities at MAF Cinemas.
• Handle ticket sales, reservations, and bookings using the relevant operating systems.
• Promote entertainment products, services, and available offers through appropriate upselling techniques.
• Process cash, card, and voucher payments accurately, including issuing receipts and handling refunds.
• Complete cash reconciliation, transaction reporting, and related payment records in accordance with established procedures.
• Respond professionally to guest inquiries, complaints, and service requests.
• Assist with venue tours, party arrangements, event coordination, and guest bookings.
• Support safe and enjoyable guest experiences at Magic Planet, including monitoring equipment operations.
• Assist with customer service, party room activities, and marketing-related tasks at Ski Dubai when required.
• Maintain cleanliness, presentation, and safety standards throughout assigned guest areas.
• Follow health and safety requirements, operational instructions, and management procedures.

Qualifications and Requirements

Candidates should have a customer-focused approach and be comfortable working directly with guests in a busy entertainment environment.

• Minimum high school education.
• At least 1-2 years of experience in customer service, food and beverage, or retail operations.
• UAE family book required.
• Good spoken English and the ability to communicate professionally with customers and colleagues.
• Arabic language skills are an advantage.
• Strong interpersonal skills and a positive approach to guest interactions.
• Physical fitness and the ability to perform operational duties in a fast-paced entertainment setting.
• Basic computer skills and the ability to use ticketing, sales, and booking systems.
• Experience handling cash transactions and maintaining accurate payment records.
• Good mathematical accuracy, attention to detail, and the ability to follow operational procedures.
• Confidence in promoting products and services while maintaining high customer service standards.

Customer Experience and Operational Standards

The position combines front-line guest assistance with practical entertainment venue operations. Customer Service Officers are expected to manage transactions efficiently, address visitor needs, and help maintain an organized and welcoming environment. The role also requires attention to operational safety, especially when supporting entertainment activities and equipment-related guest experiences. Employees must follow established procedures while responding professionally to different customer situations.

What We Offer

Majid Al Futtaim provides an opportunity to work within its entertainment operations and contribute to the guest experiences delivered across its venues. The company highlights:

• A friendly and collaborative working environment.
• Opportunities to work alongside colleagues from diverse professional backgrounds.
• Participation in a business focused on creating memorable entertainment experiences.
• A workplace guided by Majid Al Futtaim 's established leadership principles and service standards.

About the Company

Majid Al Futtaim Holding is a shopping mall, retail, communities, and entertainment developer and operator with operations across the Middle East, North Africa, and Central Asia. The group operates in 18 countries and employs more than 48,000 people, with reported revenues exceeding US$11 billion. Its portfolio includes Mall of the Emirates, Carrefour, All Saints, LEGO, City Centre, Abercrombie and Fitch, and VOX Cinemas. Through its entertainment businesses, including MAF Cinemas, Magic Planet, and Ski Dubai, Majid Al Futtaim focuses on creating enjoyable customer experiences in line with its commitment to making great moments for everyone, every day.