On-Ground Guest Experience Officer – Dubai Entertainment

AlFuttaim; Dubai; On-site; AED 40,000 - 66,000; Full time

Benefits offered by this job

Friendly environment

Diversity at work

Memorable entertainment experiences

Leadership principles

Job summary

Majid Al Futtaim Entertainment seeks a Customer Service Officer (On Ground) in Dubai to support daily venue operations across MAF Cinemas, Magic Planet and Ski Dubai. You will handle ticket sales, reservations and guest inquiries while delivering friendly, efficient service in a fast-paced environment.

The role requires 1–2 years in customer service or related fields, excellent English communication, cash handling accuracy, and a professional appearance. Arabic is a plus.

Qualifications

• Customer-focused approach for guest interactions in a busy entertainment environment.
• Strong verbal and written English communication with guests and colleagues.
• Good interpersonal skills and a positive attitude to guest interactions.
• Experience handling cash transactions and maintaining accurate payment records.

Responsibilities

• Deliver high-quality customer service across entertainment venues.
• Handle ticket sales, reservations, and bookings using relevant systems.
• Assist with guest inquiries, complaints and service requests.
• Support venue tours, event coordination and party room activities as needed.
• Maintain cleanliness, presentation, and safety standards in assigned areas.

Skills

Customer focus

Communication

Interpersonal skills

Cash handling

Attention to detail

Cash transactions

Education

High school diploma

Job description

Majid Al Futtaim Entertainment seeks a Customer Service Officer (On Ground) in Dubai to support daily venue operations across MAF Cinemas, Magic Planet and Ski Dubai. You will handle ticket sales, reservations and guest inquiries while delivering friendly, efficient service in a fast-paced environment.

The role requires 1–2 years in customer service or related fields, excellent English communication, cash handling accuracy, and a professional appearance. Arabic is a plus.