Guest Experience Associate — Entertainment Operations (Dubai)

Majid Al Futtaim; Dubai; On-site; AED 50,220 - 72,540; Full time

Job summary

Majid Al Futtaim in Dubai is hiring a Customer Service Associate for Entertainment Operations. This role involves providing high-level guest support across MAF Cinemas, Magic Planet, and Ski Dubai, focusing on ticketing, sales, and guest inquiries.

The ideal candidate should have 1-2 years of experience in a customer service environment, demonstrate strong communication skills, and have the ability to handle cash and sales transactions effectively. This position offers a full-time contract in a vibrant entertainment atmosphere.

Qualifications

• 1–2 years of experience in customer service, food & beverage, retail, hospitality, or similar guest-facing role.
• Good communication and interpersonal skills in English, Arabic is an advantage.
• Comfortable handling ticketing, sales, payments, and basic cash reconciliation.

Responsibilities

• Deliver consistent, high-level customer service in line with company standards.
• Support daily operations across MAF Cinemas, Magic Planet, and Ski Dubai.
• Assist guests with ticketing, bookings, and service inquiries.

Skills

Customer service

Guest support

Ticketing

Cash handling

Sales support

Education

High school education or equivalent qualification

Tools

Basic computer skills

Job description

Majid Al Futtaim in Dubai is hiring a Customer Service Associate for Entertainment Operations. This role involves providing high-level guest support across MAF Cinemas, Magic Planet, and Ski Dubai, focusing on ticketing, sales, and guest inquiries.

The ideal candidate should have 1-2 years of experience in a customer service environment, demonstrate strong communication skills, and have the ability to handle cash and sales transactions effectively. This position offers a full-time contract in a vibrant entertainment atmosphere.