Customer Service Officer - Dubai

Majid Al Futtaim; United Arab Emirates; On-site; AED 45,000 - 84,000; Full time

Benefits offered by this job

Friendly environment

Over 45,000 colleagues

Leadership Model guidance

Job summary

Majid Al Futtaim Entertainment is seeking a Customer Service Officer (On Ground) to support daily operations across MAF Cinemas, Magic Planet, and Ski Dubai, ensuring smooth guest experiences and high service standards. The role requires strong communication in English, with Arabic a plus, and prior customer service experience in fast-paced environments.

You will handle tickets, payments, inquiries, and coordinate events while maintaining safety and cleanliness.

Qualifications

• At least 1–2 years in customer service, food & beverage, or retail.
• English required; Arabic language skills are an advantage.
• Fast-paced entertainment environment experience preferred.
• High school education or equivalent.

Responsibilities

• Deliver consistent high-level customer service across all MAF Entertainment venues.
• Handle ticketing, sales, and bookings using system platforms, including upselling.
• Process payments accurately (cash, card, vouchers) and reconcile cash.
• Assist guests with inquiries, complaints, and coordination of parties/events.
• Maintain cleanliness, safety, and professional standards across operations.

Skills

Customer service

Communication

Cash handling

Upselling

Education

High school diploma

Tools

POS systems

Job description

BUSINESS INTRODUCTION

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE

Customer Service Officer (On Ground) | Majid Al Futtaim Entertainment | Operations

Job Requirements

Provide excellent customer service and support daily operations across MAF Entertainment venues. At MAF Cinemas, ensure smooth cinema operations and high service standards. At Magic Planet, deliver a safe, enjoyable guest experience and monitor equipment operations. At Ski Dubai, support customer service functions, party room operations, and marketing activities as needed.

ROLE PROFILE

• Deliver consistent high-level customer service across all MAF Entertainment venues in line with company SOPs.


• Support daily operations across MAF Cinemas


• Handle ticketing, sales, and bookings using system platforms, including upselling and promoting products and services.


• Process payments accurately (cash, card, vouchers), issue receipts/refunds, and perform cash reconciliation and reporting.


• Assist with guest services including inquiries, complaints, tours, and coordination of parties and events.


• Maintain cleanliness, safety, and professional standards while following health, safety, and management instructions.

Requirements

• Physically fit and able to perform all required duties in a fast-paced entertainment environment across MAF Cinemas


• Strong communication and interpersonal skills with the ability to interact professionally with guests and colleagues in English, with Arabic as an advantage.


• UAE family book.


• Customer service focused with at least one to two years of experience in customer service, food and beverage, or retail roles, and a minimum high school education.


• Skilled in cash handling, basic computer use, attention to detail, mathematical accuracy, and able to follow procedures while applying upselling techniques and maintaining high service standards.

What We Offer

• At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!


• Work in a friendly environment, where everyone shares positive vibes and excited about our future.


• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.