Customer Service Officer | Emirati Talent ONLY

MAJID AL FUTTAIM; Sharjah; On-site; AED 33,480 - 58,032; Full time

Job summary

MAJID AL FUTTAIM is hiring a customer service associate to support daily operations across MAF Entertainment venues, including Cinemas, Magic Planet, and Ski Dubai. You will handle ticketing, payments, inquiries, and help deliver a safe, enjoyable guest experience.

Strong communication in English is essential; Arabic is a plus. Candidates should have 1–2 years in customer service or retail, basic computer and cash handling skills, and a high school education. UAE family book is required.

Qualifications

• Minimum high school education.
• 1–2 years in customer service, F&B or retail.
• Strong communication in English; Arabic is a bonus.
• Cash handling and basic computer skills.
• Ability to upsell and maintain high service standards.

Responsibilities

• Deliver consistent high-level customer service across all venues.
• Support daily operations across Cinemas, Magic Planet, and Ski Dubai.
• Handle ticketing, sales, bookings using system platforms, upsell.
• Process payments, issue receipts/refunds, and perform cash reconciliation.
• Assist with guest inquiries, complaints, tours, and coordination of parties and events.
• Maintain cleanliness, safety, and professional standards.

Skills

Customer service

Cash handling

Upselling

English language

Education

High school diploma

Tools

POS systems

Job description

JOB REQUIREMENTS

Provide excellent customer service and support daily operations across MAF Entertainment venues. At MAF Cinemas, ensure smooth cinema operations and high service standards. At Magic Planet, deliver a safe, enjoyable guest experience and monitor equipment operations. At Ski Dubai, support customer service functions, party room operations, and marketing activities as needed.

ROLE PROFILE

• Deliver consistent high-level customer service across all MAF Entertainment venues in line with company SOPs.


• Support daily operations across MAF Cinemas, Magic Planet, and Ski Dubai to ensure smooth guest experiences.


• Handle ticketing, sales, and bookings using system platforms, including upselling and promoting products and services.


• Process payments accurately (cash, card, vouchers), issue receipts/refunds, and perform cash reconciliation and reporting.


• Assist with guest services including inquiries, complaints, tours, and coordination of parties and events.


• Maintain cleanliness, safety, and professional standards while following health, safety, and management instructions.

REQUIREMENTS

• Physically fit and able to perform all required duties in a fast-paced entertainment environment across MAF Cinemas, Magic Planet, and Ski Dubai.


• Strong communication and interpersonal skills with the ability to interact professionally with guests and colleagues in English, with Arabic as an advantage.


• UAE family book.


• Customer service focused with at least one to two years of experience in customer service, food and beverage, or retail roles, and a minimum high school education.


• Skilled in cash handling, basic computer use, attention to detail, mathematical accuracy, and able to follow procedures while applying upselling techniques and maintaining high service standards.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!


• Work in a friendly environment, where everyone shares positive vibes and excited about our future.


• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.