Customer Service Officer - Entertainment Operations

Majid Al Futtaim; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Majid Al Futtaim Entertainment is hiring a Customer Service Officer in Dubai, UAE to support guest services and day-to-day operations across its entertainment venues.

The role involves handling ticketing, bookings, sales, payments, queries, and coordinating events, while upholding safety procedures and customer care standards.

You will contribute to a welcoming guest experience at MAF Cinemas, Magic Planet, and Ski Dubai, with on-site duties in a fast-paced environment.

Qualifications

• Minimum 1–2 years in customer service, food & beverage, or retail roles.
• Strong customer service orientation and interpersonal skills.
• Ability to communicate professionally with guests and colleagues in English.
• Arabic language skills are an advantage.
• Physically fit for a fast-paced entertainment environment.
• Comfortable handling cash and basic math.

Responsibilities

• Deliver consistently high standards of customer service across MAF Entertainment venues in accordance with SOPs.
• Support daily operational activities across MAF Cinemas.
• Handle ticketing, sales, and customer bookings through designated system platforms.
• Promote relevant products and services and apply upselling techniques.
• Process cash, card, and voucher payments accurately.
• Issue receipts and process refunds according to established procedures.
• Complete cash reconciliation and required reporting accurately.
• Respond professionally to guest inquiries and complaints.
• Support venue tours and coordinate parties, events, and related guest activities.
• Maintain cleanliness, safety, and professional presentation standards.
• Follow applicable health, safety, operational, and management instructions.
• At Magic Planet, contribute to a safe and enjoyable guest experience while monitoring equipment operations.
• At Ski Dubai, support customer service activities, party room operations, and marketing-related activities when required.

Skills

Customer service

Interpersonal skills

English communication

Cash handling

Ticketing systems

Upselling

Education

High school education

Job description

Customer Service Officer - Entertainment Operations

Job Snapshot

Role: Customer Service Officer - Entertainment Operations

Location: Dubai, UAE

Industry: Entertainment

Function: Customer Support-Client Care

Experience: 1-2 years of customer service, food and beverage, or retail experience

Job Type: Full Time

Position Overview Majid Al Futtaim Entertainment is hiring a Customer Service Officer in Dubai, UAE to support guest services and day-to-day operations across its entertainment venues.

The role focuses on creating a welcoming customer experience while handling ticketing, bookings, sales, payments, guest inquiries, and operational duties in accordance with established service and safety procedures.

The Customer Service Officer may support operations across MAF Cinemas, Magic Planet, and Ski Dubai.

Depending on the assigned venue, responsibilities can include cinema operations, monitoring entertainment equipment, party room activities, events, and other customer-facing operational requirements.

Job Details Country: UAE City: Dubai Industry: Entertainment Function: Customer Support-Client Care Salary: Not disclosed Gender: No Preference Candidate Nationality: UAE National Job Type: Full Time Work Arrangement: On-site

Role Profile

• Deliver consistently high standards of customer service across MAF Entertainment venues in accordance with company SOPs.
• Support daily operational activities across MAF Cinemas.
• Handle ticketing, sales, and customer bookings through designated system platforms.
• Promote relevant products and services and apply appropriate upselling techniques.
• Process cash, card, and voucher payments accurately.
• Issue receipts and process refunds according to established procedures.
• Complete cash reconciliation and required reporting accurately.
• Respond professionally to guest inquiries and complaints.
• Support venue tours and coordinate parties, events, and related guest activities.
• Maintain cleanliness, safety, and professional presentation standards.
• Follow applicable health, safety, operational, and management instructions.
• At Magic Planet, contribute to a safe and enjoyable guest experience while monitoring equipment operations.
• At Ski Dubai, support customer service activities, party room operations, and marketing-related activities when required.

Candidate Requirements

• UAE family book.
• Minimum high school education.
• At least 1-2 years of experience in customer service, food and beverage, or retail roles.
• Strong customer service orientation and interpersonal skills.
• Ability to communicate professionally with guests and colleagues in English.
• Arabic language skills are an advantage.
• Physically fit and capable of performing required duties within a fast-paced entertainment environment.
• Comfortable handling cash and completing basic mathematical calculations accurately.
• Basic computer skills and ability to work with ticketing, sales, and booking systems.
• Strong attention to detail and ability to follow operational procedures.
• Ability to apply upselling techniques while maintaining high service standards.

What We Offer

Majid Al Futtaim offers the opportunity to work in a diverse entertainment environment focused on creating memorable guest experiences.

Employees work alongside a large and diverse workforce guided by the company 's Leadership Model and its commitment to creating great moments for customers.

About Majid Al Futtaim

Majid Al Futtaim operates across shopping malls, retail, communities, and entertainment in the Middle East, North Africa, and Central Asia.

Its portfolio includes well-known destinations and brands such as Mall of the Emirates, Carrefour, LEGO, City Centre, Abercrombie and Fitch, and VOX Cinemas.

The group operates across 18 countries and employs tens of thousands of people.