Guest Services & Events Associate - Dubai Venues

Majid Al Futtaim; Dubai; Presencial; AED 4000 - 6000; Jornada completa

Descripción de la vacante

Majid Al Futtaim is seeking a customer-focused professional for our entertainment venues in Dubai. The role covers guest services, ticketing, bookings, and payments across MAF Cinemas, Magic Planet, and Ski Dubai, with a focus on safety and cleanliness.

You will welcome guests, handle inquiries, process transactions, and support venue operations while promoting relevant products and services during busy shifts.

Formación

• UAE family book is required.
• High school certificate or equivalent qualification.
• 1–2 years of experience in customer service, retail, hospitality, or entertainment operations.
• Strong customer service orientation with a professional and approachable manner.
• Clear verbal communication in English; Arabic is an advantage.
• Physically fit for standing and busy shift work.
• Ability to work in fast-paced cinemas and venues.

Responsabilidades

• Deliver professional and welcoming customer service in line with procedures and venue standards.
• Manage tickets, admissions, bookings, and guest transactions via approved systems.
• Upsell products, upgrades, packages, and entertainment services.
• Handle cash, card, voucher payments; issue receipts and refunds.
• Reconcile till, perform cash counting, and report transactions.
• Assist guests with inquiries, complaints, and service concerns calmly.
• Coordinate birthday parties, group visits, and event activities.
• Maintain cleanliness and safety across customer-facing and operational areas.

Conocimientos

Customer service

Guest assistance

Ticketing systems

Booking systems

Point-of-sale systems

Cash handling

Upselling

English communication

Arabic communication

Educación

High school certificate or equivalent

Herramientas

Ticketing software

Booking software

Payment processing systems

Descripción del empleo

Majid Al Futtaim is seeking a customer-focused professional for our entertainment venues in Dubai. The role covers guest services, ticketing, bookings, and payments across MAF Cinemas, Magic Planet, and Ski Dubai, with a focus on safety and cleanliness.

You will welcome guests, handle inquiries, process transactions, and support venue operations while promoting relevant products and services during busy shifts.