Omnichannel PM — Digital Retail & Client Experience

Chanel; United Arab Emirates; On-site; AED 480,000 - 720,000; Full time

Job summary

CHANEL is seeking an Omnichannel Project Manager in the United Arab Emirates to drive digital transformation across the Middle East. You will coordinate strategic omnichannel initiatives across Digital Commerce, Retail, and Operations, aligning stakeholders and delivering measurable client experience improvements.

You will manage scoping, development, launch, and run-phase optimization with a data‑driven, agile mindset, collaborating with Legal, IT, Media, and regional Digital teams to maximize

Qualifications

• 5+ years in project management, digital, E‑commerce, retail, or consulting.
• Bachelor's or Master’s degree in business, digital, marketing, engineering or related field.
• Strong PM skills to structure priorities and coordinate stakeholders.
• Comfortable with data, digital platforms, and operational processes.
• Excellent written and verbal communication.
• Fluent in English; Arabic and/or French a plus.
• Based in UAE preferred.

Responsibilities

• Coordinate and deliver strategic digital initiatives across the Chanel Digital Commerce ecosystem.
• Scope, develop, launch, and optimize omnichannel projects with cross‑functional teams.
• Ensure operational readiness and measurable business impact.
• Collaborate with Legal, IT, Media and regional Digital teams and external partners.
• Translate business needs into actionable project plans and timelines.

Skills

Project management

Data interpretation

Communication

English fluency

Arabic or French (plus)

Education

Bachelor's degree

Master's degree

Job description

CHANEL is seeking an Omnichannel Project Manager in the United Arab Emirates to drive digital transformation across the Middle East. You will coordinate strategic omnichannel initiatives across Digital Commerce, Retail, and Operations, aligning stakeholders and delivering measurable client experience improvements.

You will manage scoping, development, launch, and run-phase optimization with a data‑driven, agile mindset, collaborating with Legal, IT, Media, and regional Digital teams to maximize