Omnichannel Project Manager

Chanel; United Arab Emirates; On-site; AED 480,000 - 720,000; Full time

Job summary

CHANEL is seeking an Omnichannel Project Manager in the United Arab Emirates to drive digital transformation across the Middle East. You will coordinate strategic omnichannel initiatives across Digital Commerce, Retail, and Operations, aligning stakeholders and delivering measurable client experience improvements.

You will manage scoping, development, launch, and run-phase optimization with a data‑driven, agile mindset, collaborating with Legal, IT, Media, and regional Digital teams to maximize

Qualifications

• 5+ years in project management, digital, E‑commerce, retail, or consulting.
• Bachelor's or Master’s degree in business, digital, marketing, engineering or related field.
• Strong PM skills to structure priorities and coordinate stakeholders.
• Comfortable with data, digital platforms, and operational processes.
• Excellent written and verbal communication.
• Fluent in English; Arabic and/or French a plus.
• Based in UAE preferred.

Responsibilities

• Coordinate and deliver strategic digital initiatives across the Chanel Digital Commerce ecosystem.
• Scope, develop, launch, and optimize omnichannel projects with cross‑functional teams.
• Ensure operational readiness and measurable business impact.
• Collaborate with Legal, IT, Media and regional Digital teams and external partners.
• Translate business needs into actionable project plans and timelines.

Skills

Project management

Data interpretation

Communication

English fluency

Arabic or French (plus)

Education

Bachelor's degree

Master's degree

Job description

ABOUT THE ROLE

At CHANEL we are committed to delivering seamless digital and omnichannel experiences that reflect the excellence of our Maison We are looking for an Omnichannel Project Manager to coordinate and deliver key strategic digital initiatives in the Middle East working at the crossroads of Business Digital Retail and Operations

WHAT IMPACT YOU CAN CREATE AT CHANEL

As part of the Client Engagement amp Digital team the Omnichannel Project Manager plays a key role in accelerating CHANEL Middle East s digital transformation The role sits at the intersection of digital retail client experience operations and technology translating strategic ambitions into structured projects and tangible local impact Combining strong project management with hands‑on execution the role supports the scoping development launch and continuous improvement of omnichannel initiatives across the Chanel Digital Commerce ecosystem including e-wholesale Chanel com Hybrid models e-services loyalty new client journeys and future channels It coordinates multiple stakeholders within demanding timelines secures operational readiness and ensures that each initiative delivers seamless client experience and measurable business value In a shared service spirit for the Middle East the role works closely with business units local experts such as Legal IT Media and Europe Digital teams and external partners It acts as a connector structuring needs clarifying priorities and enabling effective collaboration from initial scoping through launch and run-phase optimization

ENERGIZERS

Supporting the ambition of the brand on our Online footprint Excellence in a fast-paced luxury environment Working in Project Mode with agility amp demanding timelines Coordinating cross-functional teams and turning business needs into actionable project plans Combining attention to detail with a pragmatic solution-oriented approach to execution Supporting initiatives from launch preparation to run-phase optimization with a strong focus on business impact and client experience

WHAT YOU CAN BRING

• New ways of working embracing Test amp Learn approach and project Mode
• Strong organizational skills with excellent attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• A proactive curious and solution-oriented mindset
• A collaborative attitude and excellent interpersonal skills
• An analytical approach with the ability to interpret data and identify opportunities
• Passion for digital business luxury retail and client experience

WHAT YOU WILL GAIN

At CHANEL you will broaden your expertise across the full spectrum of Digital Commerce while gaining exposure to strategic omnichannel initiatives in the Middle East This position offers the opportunity to strengthen your project leadership analytical and operational capabilities collaborate with diverse stakeholders and contribute directly to shaping seamless client experiences and sustainable impact

REQUIREMENTS

• Min 5 years of experience in project management, digital, E-Commerce, retail or consulting.
• Bachelor s or master s degree in business, Digital, Marketing, Engineering or a related field.
• Strong project management skills, with the ability to structure priorities, coordinate stakeholders and follow through on execution.
• Comfortable working with data, digital platforms and operational processes.
• Excellent communication skills, both verbal and written.
• Fluency in English required; proficiency in Arabic and/or French is a plus.
• Preferably based in the UAE.