Omnichannel Lead: Client Engagement & E-Business

CHANEL - Omnichannel Manager, Client Engagement & E-business, Dubai; Dubai; On-site; AED 300,000 - 600,000; Full time

Job summary

CHANEL in Dubai, UAE, is seeking a hands-on Omnichannel Manager to lead the Client Engagement & E-business initiatives during maternity leave. You will oversee the three-person team and coordinate with the E-commerce project manager and customer care to sustain seamless brand experiences across channels.

The role requires strong data analytics, KPI oversight, and agility to drive digital performance while preserving CHANEL's luxury standards.

Qualifications

• Strong understanding of the Brand Image and of the different businesses.
• Very well organized but agile to overcome local challenges or difficulties KPIs & ROI oriented.
• English is a must.

Responsibilities

• Replacing the Omnichannel manager during her maternity leave and reporting to the Client Engagement & Digital Director.
• Implementing the clienteling roadmap for the 3 divisions with a strong focus on data & insights and monitoring digital and omni performance across channels such as E-commerce, E-concession & E-wholesale.
• Managing the Client Engagement & E‑business team (3 team members) and coordinating with the E‑commerce project manager and the customer care manager.
• Collaborating with other teams and businesses and adapting to other topics and projects when needed.

Job description

CHANEL in Dubai, UAE, is seeking a hands-on Omnichannel Manager to lead the Client Engagement & E-business initiatives during maternity leave. You will oversee the three-person team and coordinate with the E-commerce project manager and customer care to sustain seamless brand experiences across channels.

The role requires strong data analytics, KPI oversight, and agility to drive digital performance while preserving CHANEL's luxury standards.