Omnichannel Project Manager - 1 year mission

Chanel, Inc.; Abu Dhabi Emirate; On-site; AED 300,000 - 420,000; Full time

Benefits offered by this job

wellbeing programmes

learning and development opportunities

parental leave for all parents Globall

Job summary

CHANEL in the United Arab Emirates is seeking an Omnichannel Project Manager to coordinate digital initiatives across the Middle East, aligning Business, Digital, Retail and Operations to deliver seamless client experiences.

You will translate strategic ambitions into structured projects, drive launch and run-phase optimization, and work with Legal, IT, Marketing and EU Digital teams to ensure operational readiness and measurable business value.

Qualifications

• Min 5 years of experience in project management, digital, E‑Commerce, retail or consulting.
• Fluency in English required; Arabic and/or French is a plus.

Responsibilities

• Lead omnichannel initiatives from scoping to launch in the Middle East.
• Coordinate cross-functional teams across Business, Digital, Retail and Operations.
• Translate strategic ambitions into structured projects with measurable business value.
• Ensure operational readiness and that initiatives deliver seamless client experience and impact.

Skills

Project management

Stakeholder coordination

Data-driven decisions

Cross-functional collaboration

English fluency

Education

Bachelor’s or Master’s degree in business, Digital, Marketing, Engineering or related field

Job description

ABOUT THE ROLE

At CHANEL, we are committed to delivering seamless digital and omnichannel experiences that reflect the excellence of our Maison. We are looking for an Omnichannel Project Manager to coordinate and deliver key strategic digital initiatives in the Middle East, working at the crossroads of Business, Digital, Retail and Operations.

WHAT IMPACT YOU CAN CREATE AT CHANEL

As part of the Client Engagement & Digital team, the Omnichannel Project Manager plays a key role in accelerating CHANEL Middle East’s digital transformation. The role sits at the intersection of digital, retail, client experience, operations and technology, translating strategic ambitions into structured projects and tangible local impact. Combining strong project management with hands‑on execution, the role supports the scoping, development, launch and continuous improvement of omnichannel initiatives across the Chanel Digital Commerce ecosystem, including e‑wholesale, Chanel.com, Hybrid models e‑services, loyalty, new client journeys and future channels. It coordinates multiple stakeholders within demanding timelines, secures operational readiness and ensures that each initiative delivers seamless client experience and measurable business value. In a shared service spirit for the Middle East, the role works closely with business units, local experts such as Legal, IT, Media and Europe Digital teams and external partners. It acts as a connector, structuring needs, clarifying priorities and enabling effective collaboration from initial scoping through launch and run‑phase optimization.

ENERGIZERS

• Supporting the ambition of the brand on our Online footprint Excellence in a fast‑paced luxury environment.
• Working in Project Mode with agility & demanding timelines
• Coordinating cross‑functional teams and turning business needs into actionable project plans.
• Combining attention to detail with a pragmatic, solution‑oriented approach to execution.
• Supporting initiatives from launch preparation to run‑phase optimization, with a strong focus on business impact and client experience.

WHAT YOU CAN BRING

• New ways of working embracing Test & Learn approach and project Mode
• Strong organizational skills with excellent attention to detail.
• Ability to manage multiple priorities in a fast‑paced environment.
• A proactive, curious and solution‑oriented mindset.
• A collaborative attitude and excellent interpersonal skills.
• An analytical approach with the ability to interpret data and identify opportunities.
• Passion for digital business, luxury retail and client experience.

REQUIREMENTS

• Min 5 years of experience in project management, digital, E-Commerce, retail or consulting.
• Bachelor’s or master’s degree in business, Digital, Marketing, Engineering or a related field.
• Strong project management skills, with the ability to structure priorities, coordinate stakeholders and follow through on execution.
• Comfortable working with data, digital platforms and operational processes.
• Excellent communication skills, both verbal and written.
• Fluency in English required; proficiency in Arabic and/or French is a plus.
• Preferably based in the UAE.

WHAT YOU WILL GAIN

At CHANEL, you will broaden your expertise across the full spectrum of Digital Commerce while gaining exposure to strategic omnichannel initiatives in the Middle East. This position offers the opportunity to strengthen your project leadership, analytical and operational capabilities, collaborate with diverse stakeholders, and contribute directly to shaping seamless client experiences and sustainable impact.

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready‑to‑Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high‑end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as

• wellbeing programmes
• learning and development opportunities
• parental leave for all parents globally