Front Desk Supervisor & Guest Experience Leader

W Hotels; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

W Hotels in Dubai is seeking a Front Desk/Guest Services Associate to handle guest check-ins, verify identities, assign rooms, and issue keys while ensuring secure billing and accurate accounts. The role requires processing payments and maintaining daily reports.

You will deliver courteous service, respond to guest requests, and collaborate with team members to uphold Marriott and W Hotels standards in a fast-paced luxury environment.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

Responsibilities

• Process guest check-ins, verify identity, assign rooms, and issue room keys. Validate payments and prepare accurate accounts for guests.
• Assist management, train and coach staff, and maintain service standards in line with company policies.

Education

High school diploma or GED equivalent

Job description

W Hotels in Dubai is seeking a Front Desk/Guest Services Associate to handle guest check-ins, verify identities, assign rooms, and issue keys while ensuring secure billing and accurate accounts. The role requires processing payments and maintaining daily reports.

You will deliver courteous service, respond to guest requests, and collaborate with team members to uphold Marriott and W Hotels standards in a fast-paced luxury environment.