Night Front Office Manager: Lead Guest Experience

Accor; Abu Dhabi; On-site; AED 240,000 - 420,000; Full time

Job summary

Accor in Abu Dhabi is seeking a dedicated Night Manager to oversee all Front Office activities during the night shift. You will ensure smooth check-in/check-out, monitor occupancy, and coordinate with housekeeping, security and engineering to deliver exceptional guest experiences.

Ideal candidates hold a Diploma or degree in Hospitality Management, have 3–5 years in Front Office (supervisory role), strong PMS knowledge, and excellent English.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• Minimum 3–5 years of experience in Front Office operations, preferably in a supervisory or managerial position.
• Good knowledge of hotel Property Management Systems (PMS).
• Excellent communication and guest-handling skills.

Responsibilities

• Oversee all Front Office activities during the night shift.
• Ensure smooth check-in and check-out procedures.
• Monitor room availability, room assignments, and occupancy levels.
• Ensure all guest requests are handled promptly and professionally.
• Coordinate with Housekeeping, Security, Engineering, and other departments.
• Ensure proper shift handover and communication with the morning team.

Skills

Front Office

Night Audit

Leadership

Guest Service

English Fluency

PMS Knowledge

Night Shift

Education

Diploma or degree in Hospitality Management

Tools

PMS

Job description

Accor in Abu Dhabi is seeking a dedicated Night Manager to oversee all Front Office activities during the night shift. You will ensure smooth check-in/check-out, monitor occupancy, and coordinate with housekeeping, security and engineering to deliver exceptional guest experiences.

Ideal candidates hold a Diploma or degree in Hospitality Management, have 3–5 years in Front Office (supervisory role), strong PMS knowledge, and excellent English.