Night Front Office Manager | Guest Experience Champion

AccorHotels Middle East; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

AccorHotels Middle East is seeking a capable Night Manager to oversee all Front Office activities during the night shift at our Abu Dhabi property. You will ensure smooth check-in/out, monitor room availability, and coordinate with housekeeping and engineering to maintain guest satisfaction.

The role requires 3-5 years in Front Office, a diploma or degree in Hospitality, strong leadership, and excellent English.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• 3–5 years in Front Office operations, ideally in a supervisory/managerial role.
• Night Manager or Duty Manager experience is an advantage.
• Good knowledge of hotel PMS and Night Audit procedures.
• Excellent communication and guest-handling skills.
• Strong leadership, problem-solving and decision-making abilities.
• Ability to work independently during night shifts.
• Excellent command of English; additional languages are a plus.

Responsibilities

• Oversee all Front Office activities during the night shift.
• Ensure smooth check-in and check-out procedures.
• Monitor room availability, room assignments, and occupancy levels.
• Ensure all guest requests are handled promptly and professionally.
• Coordinate with Housekeeping, Security, Engineering and other departments.
• Ensure proper shift handover and communication with the morning team.

Skills

Night audit

PMS knowledge

Guest service

Leadership

Communication

Night shift

English

Independent work

Education

Hospitality diploma/degree

Job description

AccorHotels Middle East is seeking a capable Night Manager to oversee all Front Office activities during the night shift at our Abu Dhabi property. You will ensure smooth check-in/out, monitor room availability, and coordinate with housekeeping and engineering to maintain guest satisfaction.

The role requires 3-5 years in Front Office, a diploma or degree in Hospitality, strong leadership, and excellent English.