Night Duty Manager - Luxury Hotel Guest Experience Lead

Anantara Hotels & Resorts; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Anantara Downtown Dubai seeks a Duty Manager to lead the night shift, ensuring smooth guest arrivals, VIP handling and seamless operations. You will supervise a night team, resolve issues promptly and contribute to maintaining the highest standards of hospitality.

You will also oversee the night audit process, coordinate with departments, and participate in ongoing trainings to keep staff up-to-date on hotel products, services, and facilities.

Qualifications

• Experience in luxury hospitality with a focus on guest service.
• Strong leadership and ability to manage a night team under pressure.
• Excellent communication and problem-solving skills.

Responsibilities

• Monitor night arrivals and ensure all requests are executed smoothly.
• Manage reservations, VIP room inspections, arrivals and departures.
• Ensure guest satisfaction issues are followed up promptly.
• Complete the night audit in line with hotel standards.
• Coordinate housekeeping and maintenance requests as needed.
• Keep the team informed about hotel products, services, and outlets; participate in trainings.

Skills

Guest relations

Night operations

VIP handling

Team leadership

Tools

PMS (Property Management System)

Job description

Anantara Downtown Dubai seeks a Duty Manager to lead the night shift, ensuring smooth guest arrivals, VIP handling and seamless operations. You will supervise a night team, resolve issues promptly and contribute to maintaining the highest standards of hospitality.

You will also oversee the night audit process, coordinate with departments, and participate in ongoing trainings to keep staff up-to-date on hotel products, services, and facilities.