Night Duty Manager – Luxury Resort Guest Services

Anantara; Ras Al Khaimah; On-site; AED 95,000 - 120,000; Full time

Job summary

Anantara in Ras al Khaimah is looking for a Duty Manager to serve as the main point of contact for guests 24/7. The role involves overseeing night arrivals, ensuring requests are fulfilled smoothly, and completing night audits.

The successful candidate will also manage guest satisfaction and lead a team of hotel staff, ensuring they are well-informed about hotel services. This position is critical to enhancing the guest experience at Anantara Mina Al Arab Resort.

Responsibilities

• Main point of guest contact 24 hours.
• Monitor all night arrivals and requests.
• Ensure guest satisfaction and timely follow-ups.
• Complete night audit per resort standards.
• Submit housekeeping and cleaning requests.
• Keep Team Members informed about hotel products.

Job description

Anantara in Ras al Khaimah is looking for a Duty Manager to serve as the main point of contact for guests 24/7. The role involves overseeing night arrivals, ensuring requests are fulfilled smoothly, and completing night audits.

The successful candidate will also manage guest satisfaction and lead a team of hotel staff, ensuring they are well-informed about hotel services. This position is critical to enhancing the guest experience at Anantara Mina Al Arab Resort.