Duty Manager

Minor Hotels; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Anantara Downtown Dubai is seeking an experienced Night Duty Manager to oversee overnight operations and guest interactions at our luxury hotel. You will monitor arrivals, ensure VIP handling, and drive seamless night audits to uphold our premium service standards.

Join a hospitality team that values warmth, efficiency and attention to detail, with responsibilities spanning reservations, guest requests and coordination with housekeeping and outlets.

Qualifications

• Main point of guest contact 24 hours.
• Monitor night arrivals and ensure requests are carried out smoothly.
• Complete the night audit in line with hotel standards.

Responsibilities

• Monitor all night arrivals, ensuring requests are carried out smoothly.
• Ensure all reservations are honoured or dealt with quickly and smoothly.
• Deal with VIP room inspections/arrivals/departures.
• Ensure guest satisfaction follow-up is completed in a timely manner.
• Submit housekeeping and cleaning requests as required.
• Keep team up to date with hotel products, services, room types, rates and outlets.

Job description

Job Location:
Anantara Downtown Dubai
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.
Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

• To be the main point of guest contact 24 hours.
• Job Description – Duty Manager Anantara Downtown Dubai Hotel Page 1 of 3
• Monitor all night arrivals, ensuring all requests are carried out smoothly. Ensure all reservations are honoured, or dealt with as quickly and smoothly as possible. Deal with VIP room inspections/arrivals/departures.
• Ensure all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• Complete the night audit in line with the standards and procedures of the resort for night manager.
• Submit housekeeping and cleaning requests as required.
• Ensure all team member are up to date with current facts of the hotel products and services including room types, rates, relatives and facilities, food and beverage outlets, spa and health club.
• Attend training sessions as required.