Duty Manager

Supreme Holdings Limited; Dubai; On-site; AED 201,000 - 312,000; Full time

Job summary

Anantara Downtown Dubai is seeking a proactive Duty Manager to lead guest services, oversee overnight operations, and ensure all reservations and VIP arrivals are handled smoothly.

The ideal candidate will excel in guest relations, team leadership, and coordination with housekeeping, F&B, and front desk to uphold the hotel’s luxury standards.

This on-site role places you at a premier Dubai destination within Anantara Hotels & Resorts, offering professional growth within a global luxury brand.

Qualifications

• Experience in hotel front office operations and guest services.
• Ability to perform overnight shifts and night audits.
• Strong communication and problem-solving skills.

Responsibilities

• Act as main point of guest contact 24 hours.
• Monitor night arrivals and ensure requests are fulfilled.
• Perform night audit in line with resort procedures.
• Coordinate housekeeping and service briefings.

Skills

Guest service

Night audit

VIP handling

Reservations management

Team training

Job description

Job Location: Anantara Downtown Dubai

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning 'without end', our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression - for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales - from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Job Description – Duty Manager

• To be the main point of guest contact 24 hours.
• Monitor all night arrivals, ensuring all requests are carried out smoothly. Ensure all reservations are honoured, or dealt with as quickly and smoothly as possible. Deal with VIP room inspections/arrivals/departures.
• Ensure all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• Complete the night audit in line with the standards and procedures of the resort for night manager.
• Submit housekeeping and cleaning requests as required.
• Ensure all team member are up to date with current facts of the hotel products and services including room types, rates, relatives and facilities, food and beverage outlets, spa and health club.
• Attend training sessions as required.

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.