Night Duty Manager – Luxury Hotel Guest Experience

Anantara Group; Dubai; On-site; AED 167,000 - 234,000; Full time

Job summary

Anantara Downtown Dubai invites a Duty Manager to lead overnight guest relations at our luxury hotel. You will oversee night arrivals, VIP handling, and ensure reservations are honored while maintaining the highest service standards.

You will also oversee housekeeping coordination, stay informed on hotel products and services, and participate in training sessions to uphold exceptional hospitality.

Qualifications

• Monitor all night arrivals and ensure requests are carried out smoothly.
• Handle VIP bookings, inspections, arrivals and departures with care.
• Assist with night audit procedures and housekeeping requests as required.

Responsibilities

• Be the main point of guest contact 24 hours.
• Monitor night operations to ensure smooth service and guest satisfaction.
• Oversee reservations, VIP handling, and night audit in line with resort standards.

Job description

Anantara Downtown Dubai invites a Duty Manager to lead overnight guest relations at our luxury hotel. You will oversee night arrivals, VIP handling, and ensure reservations are honored while maintaining the highest service standards.

You will also oversee housekeeping coordination, stay informed on hotel products and services, and participate in training sessions to uphold exceptional hospitality.