Network Infrastructure Operations Management Engineer

Confidential; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT organization in Abu Dhabi seeks an experienced IT Manager with strong qualifications in managing large Enterprise environments. The ideal candidate has at least 5-10 years of hands-on experience, relevant certifications, and technology expertise including Cisco and ITIL. Responsibilities include daily operations management, ensuring infrastructure availability, and collaboration with support teams. This role requires immediate joiners only.

Qualifications

• Minimum of 5-10 years of hands-on experience managing and maintaining a large Enterprise organization.
• CCIE certification is a must (Security or Datacenter or Wireless or Collaboration).
• ITIL V4.0 or 3.0 certification.
• In country with UAE driving license is a must.
• Immediate available joiners only.

Responsibilities

• Manage and operate day-to-day activities of technology tasks.
• Administer infrastructure for smooth BAU operations.
• Handle Service Requests, Incidents, Problems, and Changes.
• Work closely with NOC and SOC teams to ensure uptime and mitigate vulnerabilities.
• Ensure SLA's are met and update in the ITSM Ticketing tool.

Skills

Hands-on experience managing large Enterprise organizations

Documentation creation and revision control

Troubleshooting and analytical skills

Problem solving and decision-making skills

Education

Bachelor's/Master's degree in IT

Tools

Cisco UC

Avaya

Meraki

Ruckus

Palo Alto

VMware NSX

Huawei

Fortigate

Imagicle

Job description

• ✅ Minimum of 5-10 years of hands‑on experience managing and maintaining a large Enterprise organization
• ✅ Bachelor’s/Master’s degree in IT is must
• ✅ CCIE certification is must (Security or Datacenter or Wireless or Collaboration)
• ✅ In country with UAE driving license is must
• ✅ Notice Period – Immediate Available Joiners only.
• ITIL V4.0 or 3.0 certification
• 8x5 Onsite Support. On Call support during non-business hours, weekends and public holidays
• Technologies Experience and knowledge – Cisco UC, Avaya, Meraki, Ruckus, Palo Alto, VMware NSX, Huawei, Fortigate, Imagicle

Location - Abu Dhabi

Role & Responsibilities

• Managing and Operating the day to day activities of respective technology tasks
• Managing and Administration of the Infrastructure to ensure BAU runs without any glitches
• Daily operational activities towards Service Request, Incident, Problem and Changes
• Extensive documentation creation and revision control
• Experience and thorough knowledge in Core, Distribution, Access, Datacenter switches
• Experience in Cisco SDWAN, Cisco SDA, DNAC, routers and voice gateways
• Working closely with the NOC team to ensure Infra uptime and availability with minimal downtime
• Working closely with the SOC team to mitigate vulnerabilities identified and reported
• Extensive troubleshooting and analytical skills
• Good problem solving & decision making skills
• Preparing various reports for respective technology domains
• Ensure SLA's are met with timely updates in the ITSM Ticketing tool
• Fine tune Monitoring tool to reduce false positive alerts
• Ensure knowledge sharing within the team
• Work as a team player and should have ownership attitude

If interested, kindly send your CV