Patient Administrator (Emirati)

Kingscollegehospitaldubai; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

King's College Hospital Dubai is seeking a Patient Administrator to support front-desk operations and ensure a seamless patient journey within the facility. You will greet patients, guide them along clinical pathways, handle inquiries, and assist with administrative tasks to maintain efficient operations.

The role requires strong communication skills, the ability to work under pressure, and a focus on patient safety, privacy, and high-quality service delivery in a busy hospital environment.

Qualifications

• Graduate degree preferred; medical environment experience is advantageous.
• Strong written and verbal communication and exceptional customer care.

Responsibilities

• Greet patients and guide them according to clinical pathways.
• Respond to inquiries and provide accurate information.
• Process payments at the cash desk and ensure accuracy.
• Maintain confidential patient records and comply with data protection policies.
• Support administrative operations and participate in quality audits.

Skills

Customer care

Verbal communication

Face-to-face interaction

Team collaboration

Education

Graduate degree

Healthcare experience

Job description

• Ensure the reception desk is always manned, greet patients, usher and guide them according to clinical pathways, and respond to their needs promptly.
• Communication: Provide accurate verbal and written information, answer queries about services, and handle telephone inquiries professionally and politely within five rings, adhering to established protocols.
• Patient Safety and Feedback: Ensure patient and visitor safety by following emergency protocols and encourage feedback through satisfaction surveys.
• Payment Management: Collect payments accurately at the cash desk and double-check doubtful transactions.
• Administrative Support: Assist the Administrator Manager with smooth administrative operations, maintain the availability of medical notes, and organize documents effectively.
• Confidentiality and Compliance: Uphold privacy, dignity, and confidentiality in all interactions, ensuring compliance with data protection legislation and internal policies.
• Quality and Audit Participation: Engage in quality audits and comply with HCA requirements to enhance service delivery.

Qualifications and Skills:

• A graduate degree is preferred; experience in a medical environment is advantageous.
• Strong written and verbal communication skills, with exceptional customer care and face-to-face interaction abilities.
• Capability to work flexibly under pressure, collaborating effectively with team members and external contacts.

Overall, the Patient Administrator plays a crucial role in fostering a positive patient experience and maintaining efficient operational procedures within the organization.

The submission deadline is Monday, 19-May-2025. Only selected candidates will be contacted.