Marketing and Sales Engagement Manager

Michelin; Dubai; On-site; AED 180,000 - 340,000; Full time

Job summary

Michelin is seeking a senior account management professional to lead the deployment of sales processes and standards, while supporting business functions locally. You will define bonus rules and ensure health and safety standards are upheld across the footprint.

The role emphasizes managing CRM, stakeholder dashboards, and change management to advance Michelin's market ambitions. Strong communication with multi-level leadership is essential for success.

Qualifications

• Proven experience as a key account manager.
• Proven experience in sales and providing solutions based on customer needs.
• Strong communication and interpersonal skills with ability to build relationships at all organizational levels.
• Experience multitasking several accounts.
• Ability to communicate with client leaders from C-level to entry-level support roles.

Responsibilities

• Lead the deployment of M&S process/standards/organizational changes in a given perimeter and provide support and counsel to business functions.
• Define the Bonus calculation rules and ensure implementation locally.
• Ensure Health and Safety standards in respected.

Skills

Key account management

Sales

Customer relationship

Multi-tasking

Communication

Job description

• Lead the deployment of M&S process/standards/organizational changes in a given perimeter and provide support and counsel to business functions
• Define the Bonus calculation rules and ensure implementation locally
• Ensure Health and Safety standards in respected

Customer Relationship Management

• Identify customers needs and concerns and define the pluri-annual CRM roadmap to support M&S business ambitions
• Manage deployment of all CRM modules in line with business priorities
• Identify with Stakeholder metrics to be tracked and design dashboard accordingly
• Develop the change management plan and supervise the implementation

Building a better M&S Workforce

• Detect employee’s relevant skills to help move the company ahead
• Analyze local workforce (competency, jobs,training) and identify employee needs/concerns & recommend qualitative/quantitative actions to support the business ambitions
• Measure impact of an action plan, and/or organizational changes and provide recommendations to stakeholders
• Apply the Marketing & Sales Metier referential an ensure its application
• Steer the activity and propose action plan to close any deviation
• Animate your M&S network

Learning and people development

• Identify and put in place the right training to close competency gap and measure its impact vs business ambitions
• Manage the M&S and customers training center when present locally
• Put in place the training to develop employees towards reaching the business ambitions.
• Favor/ease collaboration between marketing and sales teams

Experience in:

• Proven experience askey account manager
• Proven experience in sales and providing solutions based on customer needs
• Demonstrated strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Proven experience is multi-tasking several accounts
• Proven ability to communicate with client leaders of all levels (C-level down to entry-level support roles)