Marketing and Sales Engagement Manager

Michelin France; Dubai; On-site; AED 300,000 - 540,000; Full time

Job summary

Michelin France in Dubai seeks a Senior Sales & Key Account Manager to lead deployment of M&S processes, define CRM roadmaps, and advance workforce development aligned with business ambitions. The role emphasizes stakeholder engagement, multi-account management, and change management to drive growth.

You will identify customer needs, deploy CRM modules, measure action impact, and coach teams to meet strategic targets across marketing and sales, while maintaining health, safety, and compliance

Qualifications

• Proven experience as key account manager.
• Sales experience and ability to provide customer-based solutions.
• Strong communication and interpersonal skills with leaders across all levels.
• Experience managing multiple accounts simultaneously.
• Ability to communicate with client leaders from C-level to entry level.

Responsibilities

• Lead deployment of M&S processes, standards, and organizational changes in a defined perimeter.
• Define bonus calculation rules and ensure local implementation.
• Ensure Health and Safety standards are respected.
• Identify customer needs and define a multi-annual CRM roadmap.
• Manage deployment of CRM modules aligned with business priorities.
• Identify metrics with stakeholders and design dashboards.
• Develop change management plans and supervise implementation.
• Detect employees' relevant skills to support business ambitions.
• Analyze local workforce and identify training needs; recommend actions.
• Measure impact of actions and changes; provide recommendations.
• Apply Marketing & Sales Metier referential and ensure its application.
• Steer activity and propose plans to close deviations.
• Animate the M&S network.
• Identify and implement training to close competency gaps and measure impact.
• Manage M&S and customers training center when present locally.
• Foster collaboration between marketing and sales teams.

Skills

Key account management

Sales

Customer relationships

Communication

Interpersonal skills

Multi-tasking

Stakeholder management

Job description

• Lead the deployment of M&S process/standards/organizational changes in a given perimeter and provide support and counsel to business functions
• Define the Bonus calculation rules and ensure implementation locally
• Ensure Health and Safety standards in respected

Customer Relationship Management

• Identify customers needs and concerns and define the pluri-annual CRM roadmap to support M&S business ambitions
• Manage deployment of all CRM modules in line with business priorities
• Identify with Stakeholder metrics to be tracked and design dashboard accordingly
• Develop the change management plan and supervise the implementation

Building a better M&S Workforce

• Detect employee’s relevant skills to help move the company ahead
• Analyze local workforce (competency, jobs,training) and identify employee needs/concerns & recommend qualitative/quantitative actions to support the business ambitions
• Measure impact of an action plan, and/or organizational changes and provide recommendations to stakeholders
• Apply the Marketing & Sales Metier referential an ensure its application
• Steer the activity and propose action plan to close any deviation
• Animate your M&S network

Learning and people development

• Identify and put in place the right training to close competency gap and measure its impact vs business ambitions
• Manage the M&S and customers training center when present locally
• Put in place the training to develop employees towards reaching the business ambitions.
• Favor/ease collaboration between marketing and sales teams

Experience in:

• Proven experience askey account manager
• Proven experience in sales and providing solutions based on customer needs
• Demonstrated strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Proven experience is multi-tasking several accounts
• Proven ability to communicate with client leaders of all levels (C-level down to entry-level support roles)