Marketing and Sales Engagement Manager

Michelin North America, Inc; Abu Dhabi; On-site; AED 360,000 - 540,000; Full time

Job summary

Michelin North America, Inc. seeks a Marketing and Sales Engagement Manager in Abu Dhabi to drive CRM deployment, stakeholder alignment, and workforce development within the Marketing & Sales domain.

The role focuses on building a robust CRM roadmap, analyzing customer needs, and coordinating the change management needed to advance business ambitions across accounts and regions.

Qualifications

• Proven experience as key account manager.
• Experience in sales and providing solutions based on customer needs.
• Strong communication and interpersonal skills.
• Ability to multi-task several accounts and manage client relationships.
• Experience with Salesforce Engage or similar CRM tools.

Responsibilities

• Lead deployment of M&S process standards and organizational changes.
• Define and implement CRM roadmap to support business ambitions.
• Identify customer needs and translate them into actionable CRM initiatives.
• Develop change management plans and supervise implementation across functions.
• Collaborate with stakeholders to track metrics and design dashboards.
• Animate the M&S network and foster cross-functional collaboration.

Skills

Key account management

Sales experience

Communication skills

Interpersonal skills

Multi-tasking

Tools

Salesforce Engage

Job description

Job description

Marketing and Sales Engagement Manager

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Standards and Process

• Lead the deployment of M&S process/standards/organizational changes in a given perimeter and provide support and counsel to business functions
• Define the Bonus calculation rules and ensure implementation locally
• Ensure Health and Safety standards in respected

Customer Relationship Management

• Identify customers needs and concerns and define the pluri-annual CRM roadmap to support M&S business ambitions
• Manage deployment of all CRM modules in line with business priorities
• Identify with Stakeholder metrics to be tracked and design dashboard accordingly
• Develop the change management plan and supervise the implementation

Building a better M&S Workforce

• Detect employee’s relevant skills to help move the company ahead
• Analyze local workforce (competency, jobs,training) and identify employee needs/concerns & recommend qualitative/quantitative actions to support the business ambitions
• Measure impact of an action plan, and/or organizational changes and provide recommendations to stakeholders
• Apply the Marketing & Sales Metier referential an ensure its application
• Steer the activity and propose action plan to close any deviation
• Animate your M&S network

Learning and people development

• Identify and put in place the right training to close competency gap and measure its impact vs business ambitions
• Manage the M&S and customers training center when present locally
• Put in place the training to develop employees towards reaching the business ambitions.
• Favor/ease collaboration between marketing and sales teams

Experience in:

• Proven experience askey account manager
• Proven experience in sales and providing solutions based on customer needs
• Demonstrated strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Proven experience is multi-tasking several accounts
• Proven ability to communicate with client leaders of all levels (C-level down to entry-level support roles)
• Experienced with Salesforce “Engage”