Marketing and Sales Engagement Manager

Groupe Michelin; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Groupe Michelin in Dubai is seeking a senior M&S leader to drive the deployment of processes, standards and organizational changes across a defined perimeter. You will define bonus rules, ensure local implementation, and uphold Health and Safety standards while aligning CRM initiatives with business priorities.

The role includes building a pluri-annual CRM roadmap, developing change plans, and leading learning and people development programs to close competency gaps and support business

Qualifications

• Proven experience as a key account manager.
• Experience in sales and providing solutions based on customer needs.
• Strong communication and interpersonal skills.

Responsibilities

• Lead deployment of M&S processes and organizational changes.
• Define bonus calculation rules and ensure local implementation.
• Ensure Health and Safety standards.
• Identify customer needs and define CRM roadmap.
• Manage deployment of CRM modules aligned with priorities.
• Measure impact of actions and report to stakeholders.
• Animate the M&S network.

Skills

Key account management

Sales

Communication skills

Interpersonal skills

Stakeholder management

Multitasking

C-level communication

Tools

CRM software

Job description

• Lead the deployment of M&S process/standards/organizational changes in a given perimeter and provide support and counsel to business functions
• Define the Bonus calculation rules and ensure implementation locally
• Ensure Health and Safety standards in respected

Customer Relationship Management

• Identify customers needs and concerns and define the pluri-annual CRM roadmap to support M&S business ambitions
• Manage deployment of all CRM modules in line with business priorities
• Identify with Stakeholder metrics to be tracked and design dashboard accordingly
• Develop the change management plan and supervise the implementation

Building a better M&S Workforce

• Detect employee’s relevant skills to help move the company ahead
• Analyze local workforce (competency, jobs,training) and identify employee needs/concerns & recommend qualitative/quantitative actions to support the business ambitions
• Measure impact of an action plan, and/or organizational changes and provide recommendations to stakeholders
• Apply the Marketing & Sales Metier referential an ensure its application
• Steer the activity and propose action plan to close any deviation
• Animate your M&S network

Learning and people development

• Identify and put in place the right training to close competency gap and measure its impact vs business ambitions
• Manage the M&S and customers training center when present locally
• Put in place the training to develop employees towards reaching the business ambitions.
• Favor/ease collaboration between marketing and sales teams

Experience in:

• Proven experience askey account manager
• Proven experience in sales and providing solutions based on customer needs
• Demonstrated strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Proven experience is multi-tasking several accounts
• Proven ability to communicate with client leaders of all levels (C-level down to entry-level support roles)