Manager - Special Handling Logistics

Amazon UAE; Dubai; On-site; AED 300,000 - 480,000; Full time

Job summary

Amazon UAE in Dubai is seeking a Manager – Special Handling Logistics to lead the network across large-capacity facilities. You will drive performance, compliance, and continuous improvement while developing teams and maintaining network standards.

The role requires leadership of Area Managers and supervisors, strong data analytics, and a focus on safety, quality, and customer experience. A bachelor’s degree and 3+ years of management at scale are preferred.

Qualifications

• Bachelor’s degree or equivalent is required.
• Minimum 3 years of employee and performance management experience.
• Proven experience leading managers, supervisors, or frontline teams.
• Experience monitoring multiple logistics, fulfillment, distribution, or transportation sites is advantageous.
• Strong ability to interpret performance data and drive improvements.

Responsibilities

• Lead operational oversight across assigned Special Handling Network sites.
• Monitor site performance, compliance, workflow stability, productivity, and customer-service indicators.
• Own deployment of continuous improvement standards across the network.
• Identify operational gaps and implement improvements across locations.
• Lead Area Managers, Operations Supervisors, and supporting teams.
• Set expectations for safety, productivity, quality, and customer experience.
• Coach managers on performance management and operational discipline.
• Train supervisors on SOPs, network requirements, and approved practices.
• Ensure teams understand compliance requirements and escalation procedures.
• Conduct site audits and review findings to identify weaknesses and improvement opportunities.
• Develop corrective and preventive actions after findings.
• Analyze performance metrics from multiple systems and locations.
• Communicate operational concerns and provide recovery recommendations.
• Support new site launches and network-expansion initiatives.
• Apply Lean methods to reduce waste and variation across sites.

Skills

Special handling logistics

Multi-site operations

Lean techniques

Performance management

Area Manager leadership

Operations supervision

Stakeholder management

Data analysis

Change management

Process standardization

Education

Bachelor’s degree or equivalent

Job description

Manager – Special Handling Logistics in Dubai, United Arab Emirates is a full‑time operations leadership role within Amazon’s Package‑Freight Delivery business. The manager will lead Amazon’s Special Handling Network, oversee operational performance, ensure regulatory and procedural compliance, drive continuous improvement, develop teams, and successfully deliver network standards across multiple large‑capacity facilities.

Key Responsibilities

• Lead operational oversight across assigned Special Handling Network sites.
• Monitor site performance, compliance, workflow stability, productivity, and customer‑service indicators.
• Own the deployment of continuous improvement standards in collaboration with MENA process owners, Amazon Customer Excellence Systems, and local process managers.
• Identify operational gaps and implement practical improvements across multiple locations.
• Lead Area Managers, Operations Supervisors, and supporting operational teams.
• Set clear expectations for safety, productivity, quality, customer experience, and procedural compliance.
• Coach managers and supervisors on performance management, operational discipline, and employee development.
• Train logistics supervisors and associates on standard operating procedures, network requirements, and approved working practices.
• Ensure teams understand operational restrictions, compliance requirements, and escalation mechanisms.
• Conduct structured site audits based on standard operating procedures and network standards.
• Review audit findings and identify recurring weaknesses, control failures, and improvement opportunities.
• Develop corrective and preventive actions following operational or compliance findings.
• Analyze performance metrics and data collected from multiple systems and locations.
• Identify useful patterns, exceptions, trends, and emerging operational risks.
• Anticipate the likely impact of current performance trends on capacity, service, cost, and customer experience.
• Communicate operational concerns promptly and provide clear recommendations for recovery.
• Serve as a liaison between internal teams, external providers, and site stakeholders.
• Maintain appropriate information confidentiality when coordinating with internal and external parties.
• Support new site launches, operational changes, and network‑expansion initiatives.
• Ensure launch activities remain aligned with agreed schedules, performance expectations, and compliance requirements.
• Partner with stakeholders to resolve operational barriers and maintain consistent network execution.
• Apply Lean methods and continuous improvement tools to reduce waste, delays, defects, and process variation.
• Develop scalable processes and standards that can be implemented across multiple sites.
• Maintain clear operational reports, audit records, action plans, performance trackers, and leadership updates.
• Work flexible shifts when required, including nights, weekends, and public holidays.

Ideal Profile

• Bachelor’s degree or an equivalent recognized qualification.
• Alternatively, at least 2 years of permanent Amazon employment experience may be considered.
• Minimum 3 years of employee and performance management experience.
• Proven experience leading managers, supervisors, or frontline operational teams.
• Experience monitoring several logistics, fulfillment, distribution, or transportation sites is advantageous.
• Strong understanding of operational compliance, standard operating procedures, and site‑audit practices.
• Demonstrated ability to interpret performance data and identify operational implications.
• Experience using metrics to improve productivity, quality, cost, safety, or customer experience.
• At least 3 years of exposure to performance metrics, process improvement, or Lean techniques is preferred.
• Strong problem‑solving ability with the discipline to investigate issues beyond surface‑level symptoms.
• Ability to identify patterns, anticipate disruptions, and take timely corrective action.
• Experience coordinating with internal teams, service providers, and external stakeholders.
• Confident leadership skills with the ability to create accountability and maintain team engagement.
• Strong written and verbal communication skills.
• Ability to present operational findings and recommendations clearly to senior leaders.
• Comfortable working in a fast‑paced environment with changing priorities and incomplete information.
• Strong organizational skills and the ability to manage several sites, initiatives, and deadlines.
• Willingness to work flexible schedules based on operational requirements.

Skills Set

• Special handling logistics
• Amazon Extra Large operations
• Multi‑site operations
• Logistics leadership
• Employee management
• Performance management
• Area Manager leadership
• Operations supervision
• Continuous improvement
• Lean techniques
• Process improvement
• Operational auditing
• Standard operating procedures
• Compliance monitoring
• Network standards
• Site performance
• Operational metrics
• Data analysis
• Root‑cause analysis
• Corrective action planning
• Preventive action planning
• Stakeholder management
• External partner coordination
• Site launches
• Operational reporting
• Risk identification
• Trend analysis
• Process standardization
• Customer experience
• Specialty fulfillment
• Team training
• Change implementation

Why Join Us

This opportunity provides responsibility for a high‑visibility logistics network that handles complex products and serves customers across a demanding fulfillment environment. The manager will influence site performance, team capability, network standards, customer experience, and continuous improvement across multiple operations. The role offers exposure to regional process leadership, multi‑site management, Lean improvement, operational launches, compliance, and strategic decision‑making. It is a strong career move for an experienced operations leader seeking wider network responsibility and long‑term growth within Amazon.

About the Company

Amazon is a global technology, e‑commerce, and logistics company operating fulfillment centers, transportation networks, specialty handling facilities, and delivery stations worldwide. Its Specialty Fulfillment teams manage products that require dedicated handling processes while maintaining high standards of safety, reliability, speed, and customer service.