Logistics Manager - Special Handling

Amazon UAE; Dubai; On-site; AED 245,520 - 390,600; Full time

Benefits offered by this job

Career growth opportunities

Innovative work environment

Dynamic team culture

Job summary

Amazon UAE is hiring a Logistics Manager - Special Handling in Dubai, a critical role managing specialty fulfillment for the MENA region. The successful candidate will oversee site operations, ensuring compliance and driving improvements in performance.

This full-time position requires a bachelor's degree, strong leadership skills, and a minimum of 3 years’ experience managing operational teams. You'll be responsible for monitoring site performance while supporting timely service delivery and customer experience.

Join us where innovation and operational excellence guide our logistics in a fast-paced e-commerce environment.

Qualifications

• 3 years of employee management and performance management experience.
• Experience managing operational teams in logistics, fulfillment, transportation, or supply chain environments.
• Strong understanding of site operations and performance metrics.

Responsibilities

• Monitor operations across assigned specialty fulfillment sites to ensure compliance.
• Own deployment of continuous improvement initiatives.
• Lead and guide Area Managers and associates for operational actions.

Skills

Logistics-Transportation

Special handling logistics

Continuous improvement

Data analysis

Team leadership

Education

Bachelor's degree or equivalent qualification

Job description

Job Snapshot

Role: Logistics Manager - Special Handling
Location: Dubai, United Arab Emirates
Industry: Logistics and Supply Chain
Function: Logistics-Transportation
Experience: 3 years
Job Type: Full-time

Position Overview

Logistics Manager - Special Handling in Dubai, United Arab Emirates is a high-impact Logistics and Supply Chain opportunity for an operations leader who can manage specialty fulfillment sites, improve network standards, lead supervisors and associates, and support AMXL special handling operations across the MENA region. This role is focused on operational performance, compliance, continuous improvement, stakeholder coordination, process audits, and customer-focused delivery execution for large, complex, or special-handling products.

Job Details

Country: United Arab Emirates
City: Dubai
Industry: Logistics and Supply Chain
Function: Logistics-Transportation
Salary: 22000-35000
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Role Context

The Logistics Manager - Special Handling supports Amazon's Specialty Fulfillment network by ensuring assigned sites operate safely, efficiently, and in line with operational standards. The role has direct responsibility for monitoring site performance, identifying disruption patterns, improving processes, and coordinating with internal and external stakeholders to support timely launches and reliable day-to-day operations. By using data, Lean methods, audits, and strong people leadership, this position helps improve customer experience, operational discipline, and network scalability across special handling logistics.

Key Responsibilities

• Monitor operations across assigned specialty fulfillment and AMXL sites to ensure performance, compliance, and process discipline.
• Own deployment of continuous improvement initiatives and network standards in partnership with MENA Process Owners, MENA ACES, and local Process Managers.
• Review site performance, identify operational gaps, and suggest practical improvements that support productivity, quality, and customer experience.
• Lead and guide Area Managers, Logistics Supervisors, and associates to ensure operational actions follow approved norms, processes, and standards.
• Act as a liaison between internal teams, external partners, and site stakeholders while protecting objectives, operational limits, conformance requirements, and information privacy.
• Audit sites against SOPs, operational restrictions, compliance expectations, and network standards.
• Analyze audit findings and operational data to recommend process improvement initiatives and corrective actions.
• Identify useful data from multiple sources, connect trends, and take timely action to prevent service disruptions.
• Forecast operational implications based on current data, site patterns, process behavior, and performance trends.
• Support timely launches and operational readiness by coordinating actions with stakeholders and ensuring execution plans are clear.
• Train supervisors and associates on required processes, conformance practices, and operational expectations.
• Communicate issues, risks, and progress updates clearly and promptly to relevant teams and leaders.
• Drive customer-focused improvements that help maintain reliable service quality across special handling and heavy‑item logistics operations.
• Use Lean methods and performance metrics to improve speed, consistency, cost control, and operational execution.
• Support a positive working environment by building healthy relationships with teams, partners, and site leaders.
• Work flexible shifts, weekends, nights, or holidays when required to support operational needs.

Ideal Profile

This role is suitable for a logistics operations leader who can manage people, read performance data, solve problems quickly, and improve processes in a fast‑moving fulfillment environment.

• Bachelor's degree or equivalent qualification is required.
• 3 years of employee management and performance management experience.
• 2 years of Amazon blue badge or full‑time employee experience may be considered as an equivalent pathway where applicable.
• Experience managing operational teams in logistics, fulfillment, transportation, delivery, warehouse, or supply chain environments.
• Strong understanding of site operations, performance metrics, process compliance, and operational improvement.
• Ability to monitor multiple sites and coordinate actions across different teams and stakeholders.
• Experience using data to identify trends, detect disruptions, and recommend practical solutions.
• Strong communication skills with the ability to notify issues clearly, problem solve, and keep stakeholders aligned.
• Ability to work with internal and external stakeholders while maintaining professionalism, confidentiality, and operational focus.
• Experience with performance metrics, process improvement, or Lean techniques is preferred.
• Strong ownership mindset with the ability to dive deep into details and foresee business or operational implications.
• Flexible approach to working schedules, shifts, departments, weekends, nights, and holidays when required.
• Strong leadership style with the ability to guide supervisors, develop teams, and maintain positive working relationships.

Skills Set

• Logistics-Transportation
• Specialty fulfillment
• AMXL operations
• Special handling logistics
• Fulfillment operations
• Multi‑site operations
• Site performance monitoring
• Operations compliance
• Network standards
• Continuous improvement
• Lean techniques
• Process improvement
• SOP audits
• Operational audits
• Performance metrics
• Data analysis
• Trend analysis
• Root cause identification
• Corrective action planning
• Launch readiness
• Stakeholder management
• Internal stakeholder coordination
• External partner coordination
• Team leadership
• Area manager coordination
• Logistics supervisor training
• Associate training
• Operations reporting
• Customer experience improvement
• Process conformance
• Risk identification
• Problem solving
• Flexible shift operations
• Supply chain operations
• Transportation operations
• MENA logistics operations

Why Join Us

This opportunity gives a logistics leader the chance to work on high‑visibility specialty fulfillment operations in Dubai's Logistics and Supply Chain sector. The role offers exposure to AMXL special handling networks, multi‑site performance, continuous improvement, stakeholder coordination, and data‑led decision making. It is a strong career move for someone who enjoys leading teams, improving operations at scale, and supporting reliable customer delivery in a fast‑growing ecommerce environment.

About the Company

Amazon is a global technology, ecommerce, logistics, and customer‑focused company known for building large‑scale fulfillment and delivery operations. In Dubai, Q‑Express Documents Transport supports regional logistics, transportation, specialty fulfillment, and customer delivery activity. The company focuses on customer obsession, innovation, operational excellence, safety, inclusion, and continuous improvement across its teams and network operations.