Manager - Partner Product and Digital Automation

Talabat; Dubai; On-site; AED 279,000 - 391,000; Full time

Job summary

talabat, a leading online delivery platform in the Middle East, seeks a Manager - Partner Product and Digital Automation in Dubai. You will own the partner-facing product strategy and drive a regional digital automation roadmap to reduce manual work and improve self-service.

Ideal candidates have 7+ years in program management, strong data visualization skills with Tableau, Data Studio and Looker, and experience with Salesforce CRM data.

Qualifications

• Seven or more years in program or project-management roles.
• Experience in e-commerce, food tech or consulting is preferred.
• Ownership of program strategy, end-to-end delivery and leadership reporting.
• Strong documentation discipline and on-time delivery.

Responsibilities

• Own development, enhancement and review of partner-facing products.
• Set the digital automation roadmap for Food and Local Shop partners.
• Increase self-service completion of partner needs.
• Collaborate with the central Product team to improve capabilities.
• Identify and automate manual processes impacting Account Manager time.
• Improve refunds, claims and partner disputes handling digitally.
• Reduce one-to-one support via scalable product solutions.
• Lead optimization of the Partner Portal experience.
• Coordinate regional rollout of new products and portal features.
• Promote adoption across Middle East and North Africa markets.
• Build regular reports with actionable product insights.

Skills

Partner product strategy

Digital process automation

Self-service optimization

Partner Portal management

Product roadmap development

Feature rollout

Feature adoption

Product performance tracking

North Star metrics

Self-Service Ratio analysis

Operational process redesign

Account Manager efficiency

Program management

End-to-end product delivery

Product documentation

Dashboard development

Tools

Tableau

Data Studio

Looker

Salesforce CRM data

Job description

Role

Manager - Partner Product and Digital Automation

Location

Dubai, United Arab Emirates

Industry

Internet

Function

Product Management

Experience

Minimum 7 years

Job Type

Full-time

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Internet
• Function: Product Management
• Salary: 25000-35000
• Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Role Context

Manual partner support can limit scale and consume valuable Account Manager capacity. This role will connect product development with operational efficiency by improving the Partner Portal and digitizing common service journeys. As the single owner of this agenda, the manager will guide solutions from problem discovery through rollout, adoption and measurable business impact.

Key Responsibilities

• Own the development, enhancement and review of partner-facing products.
• Establish the digital automation roadmap for Food and Local Shop partners.
• Increase the proportion of partner needs completed through self-service.
• Work with the central Product team to improve existing capabilities.
• Identify manual contacts that consume Account Manager time.
• Automate operational processes involving order cancellations.
• Improve digital handling of refunds, claims and partner disputes.
• Reduce unnecessary one-to-one support through scalable product solutions.
• Lead optimization of the Partner Portal experience.
• Ensure the portal remains intuitive and useful for daily business management.
• Enable partners to manage performance and growth with greater independence.
• Coordinate the regional rollout of new products and portal features.
• Promote adoption across markets in the Middle East and North Africa.
• Track whether released features improve operational efficiency.
• Own the Self-Service Ratio as a primary product-performance measure.
• Define supporting indicators for partner experience and product usage.
• Monitor performance across countries and partner segments.
• Build regular reports containing actionable product insights.
• Use behavioural and operational data to identify scalable opportunities.
• Translate evidence into a prioritized product roadmap.
• Act as a product-automation thought leader within Partner Growth.
• Communicate program progress, outcomes and risks to senior leadership.
• Build and coach a high-performing product or program team.
• Set ambitious standards and provide continuous performance feedback.
• Manage team budgets, staffing and other available resources.
• Coordinate roadmap discussions with regional Sales teams.
• Align global stakeholders with talabat Product and Operations functions.
• Maintain structured documentation throughout solution delivery.
• Promote ownership, curiosity, urgency and constructive collaboration.
• Use lessons from setbacks and diverse perspectives to improve decisions.

Ideal Profile

Candidates must possess at least seven years of program or project-management experience. Previous work in e-commerce, food technology or consulting is strongly preferred. Applicants should have owned program strategy, end-to-end implementation and senior-leadership reporting. A deep understanding of product methods, structured documentation and on-time delivery is essential.

Proficiency in Tableau, Data Studio and Looker is required for dashboard creation and performance visualization. Experience working with CRM information, including Salesforce data, is also mandatory.

Skills Set

• Partner product strategy
• Digital process automation
• Self-service optimization
• Partner Portal management
• Product roadmap development
• Feature rollout
• Feature adoption
• Product performance tracking
• North Star metrics
• Self-Service Ratio analysis
• Operational process redesign
• Account Manager efficiency
• Food partner technology
• Local Shop partner technology
• Program management
• End-to-end product delivery
• Product documentation
• Dashboard development
• Tableau
• Data Studio
• Looker
• Salesforce CRM data analysis
• Resource management
• Team coaching

Why Join Us

This role offers ownership of a regional product agenda with clear operational and commercial value. It provides the opportunity to simplify how thousands of partners work, reduce manual effort and lead scalable digital transformation across talabat 's diverse marketplace.

About the Company

talabat is a leading online delivery platform and part of Delivery Hero, a global local-delivery group. The company uses technology, logistics and regional partnerships to connect customers across the Middle East and North Africa with restaurants, grocery stores and other local businesses.