Associate Operations - Partner Shop Performance

Aldar Education; Dubai; On-site; AED 78,000 - 112,000; Full time

Job summary

talabat is seeking an Associate Operations - Partner Shop Performance in Dubai to train partner shops, streamline daily processes and maintain consistent performance across its local marketplace network.

The role requires coordinating shop launches, identifying operational gaps and delivering targeted training to improve service quality and marketplace reliability. Strong communication, organizational skills and a proactive problem-solving approach are essential for success.

Qualifications

• Bachelor's Degree in a relevant field.
• Excellent presentation, public-speaking and communication capabilities.
• Strong organizational and planning skills.
• Problem-solvers who can move from analysis to implementation.
• Commercial awareness and comfort with workplace technology.

Responsibilities

• Review existing workflows and identify operational gaps or unnecessary complexity.
• Recommend process changes that improve shop efficiency and service consistency.
• Prioritize issues according to urgency and their effect on company performance.
• Coordinate and optimize the complete partner-shop launch process.
• Confirm that new shops meet operational requirements before going live.
• Assess training needs across individual shops and partner groups.
• Prepare weekly and monthly training calendars.
• Deliver training on company policies and operating procedures.
• Coach shop employees on customer-service protocols and performance expectations.
• Monitor shop results following each training intervention.
• Measure progress and identify areas where further support is required.
• Prepare findings and improvement recommendations for the Head of Operations.
• Work with Quality Assurance colleagues to address recurring performance issues.
• Research tools and technology that can strengthen operating procedures.
• Support the implementation of approved operational solutions.
• Verify that tablets, desktop computers and related shop technology function correctly.
• Escalate technical issues that could disrupt orders or shop performance.
• Maintain clear records of training sessions, launch activities and follow-up actions.
• Build constructive working relationships with partner-shop personnel.
• Support wider operational initiatives as marketplace requirements evolve.

Skills

Partner-shop operations

Operational process improvement

Shop launch management

Training needs assessment

Training schedule development

Staff training delivery

Presentation & public speaking

Customer-service procedures

Shop performance monitoring

Post-training evaluation

Operational gap analysis

Quality Assurance coordination

Technology solution assessment

Tablet troubleshooting

Desktop system support

Performance reporting

Recommendation development

Commercial awareness

Execution planning

Partner relationship management

Education

Bachelor's Degree in a relevant field

Job description

Associate Operations - Partner Shop Performance Job Snapshot Role: Associate Operations - Partner Shop Performance Location: Dubai, United Arab Emirates Industry: Internet Function: General Business Experience: Not specified Job Type: Full-time Position Overview The Associate Operations - Partner Shop Performance opportunity in Dubai, United Arab Emirates supports service quality and scalable growth within the Internet industry. talabat is hiring an organized operations professional to train partner shops, improve daily processes and maintain consistent performance across its local marketplace network.

Job Details Country: United Arab Emirates City: Dubai Industry: Internet Function: General Business Salary: 7000-10000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time Role Context Partner shops directly influence order quality, customer experience and marketplace reliability. This position will identify operational gaps, coordinate shop launches and turn performance findings into practical training or process improvements. Close collaboration with Operations and Quality Assurance teams will help ensure that partner employees, procedures and technical equipment remain ready for daily service.

Key Responsibilities

• Review existing workflows and identify operational gaps or unnecessary complexity.
• Recommend process changes that improve shop efficiency and service consistency.
• Prioritize issues according to urgency and their effect on company performance.
• Coordinate and optimize the complete partner-shop launch process.
• Confirm that new shops meet operational requirements before going live.
• Assess training needs across individual shops and partner groups.
• Prepare weekly and monthly training calendars.
• Deliver training on company policies and operating procedures.
• Coach shop employees on customer-service protocols and performance expectations.
• Monitor shop results following each training intervention.
• Measure progress and identify areas where further support is required.
• Prepare findings and improvement recommendations for the Head of Operations.
• Work with Quality Assurance colleagues to address recurring performance issues.
• Research tools and technology that can strengthen operating procedures.
• Support the implementation of approved operational solutions.
• Verify that tablets, desktop computers and related shop technology function correctly.
• Escalate technical issues that could disrupt orders or shop performance.
• Maintain clear records of training sessions, launch activities and follow-up actions.
• Build constructive working relationships with partner-shop personnel.
• Support wider operational initiatives as marketplace requirements evolve.

Ideal Profile

Candidates must hold a Bachelor 's Degree in a relevant field. The role requires excellent presentation, public-speaking and communication capabilities, together with strong organizational and planning skills. Applicants should be practical problem-solvers who can move confidently from analysis to implementation. Commercial awareness, comfort with workplace technology and the ability to engage different partner-shop audiences will support success in this position.

Skills Set

• Partner-shop operations
• Operational process improvement
• Shop launch management
• Training-needs assessment
• Training schedule development
• Staff training delivery
• Presentation and public speaking
• Customer-service procedures
• Shop performance monitoring
• Post-training evaluation
• Operational gap analysis
• Quality Assurance coordination
• Technology solution assessment
• Tablet troubleshooting
• Desktop system support
• Performance reporting
• Recommendation development
• Commercial awareness
• Execution planning
• Partner relationship management

Why Join Us

This position offers direct exposure to the operational systems behind a fast-moving local marketplace. It provides room to develop training, partner-management and process-improvement expertise while contributing to better service across a growing regional shop network.

About the Company

talabat is a leading online delivery platform connecting customers with restaurants, grocery stores and other local businesses across the Middle East and North Africa. Through technology, logistics and strong partner relationships, the company works to make everyday ordering convenient while supporting growth across its regional marketplace.