Reception Manager, Wavehouse

Atlantis Resorts; Dubai; On-site; AED 134,000 - 223,000; Full time

Benefits offered by this job

Generous food and beverage privileges

Exclusive discounted rates at Kerzner/

Comprehensive health insurance (with d

Annual flights home

Life insurance

Incentive program

Wellness and social initiatives

Job summary

Atlantis, The Palm in Dubai seeks a Reception Manager at Wavehouse to deliver five-star guest service, greet guests with warmth, and create memorable dining experiences in a luxury setting.

You will act as a sales ambassador, build guest relationships, communicate special requests to management, and collaborate with PR/Marketing on events, promotions, and guest communications.

Qualifications

• Minimum 2–3 years’ experience in a similar role in a luxury hotel or restaurant.
• Passion for the Food & Beverage industry and guest experience.
• Willing to work flexible hours and maintain professional presentation.

Responsibilities

• Deliver five‑star customer service to guests and greet them with warmth.
• Act as a sales ambassador, encouraging repeat business and capturing new opportunities.
• Communicate special requests and guest needs to restaurant management.
• Collaborate with PR/Marketing on events, promotions, and guest communications.

Skills

Excellent communication

Guest service

Interpersonal skills

Sales mindset

Job description

( 20773 )

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.

The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.

About The Role

As a Reception Manager at Wavehouse, you will be responsible for delivering five-star customer service to guests, meeting them, and greeting them with a smile and creating an amazing experience and everlasting memories while dining with us! Forming strong relationships with guests staying in the hotel and its suites, local Dubai residents and regulars will be an important aspect of the role. You will act as a ‘sales ambassador’, encouraging repeat customers, capturing new business, and communicating any special requests and needs of guests to the restaurant management team, contributing and playing a vital role in delivering a luxury and personalized service. You will demonstrate a deep knowledge and passion for the brand you represent and play an active role in building and managing the guest database, working closely with the PR and marketing teams to communicate any upcoming activity to the market, including special events, initiatives, and promotions. This role requires someone who is immaculately presented and an exceptional communicator who comfortably, positively, and professionally interacts with those around them.

About You

The successful candidate must demonstrate a clear passion for the Food & Beverage industry, guest experience and a willingness to learn in a supportive but disciplined environment. Willing to work flexible hours, excellent communication, and interpersonal skills. You must have minimum 2 - 3 years’ experience in a similar role in a luxury hotel or restaurant. Atlantis, The Palm offers an unbeatable opportunity to grow and develop in your career right in a mix of a continuously developing city and a diverse range of cultures.

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits.

• generous food and beverage privileges
• exclusive discounted rates at all Kerzner properties worldwide
• comprehensive health insurance (with dental coverage)
• annual flights home
• life insurance
• an incentive program
• a variety of colleague wellness and social initiatives

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.