Agent, Guest Relations

Atlantis Resorts; Dubai; On-site; AED 89,000 - 156,000; Full time

Benefits offered by this job

F&B privileges

Discounted rates at Kerzner properties

Health insurance (with dental)

Annual flights home

Life insurance

Incentive program

Wellness initiatives

Job summary

Atlantis Resorts in Dubai is seeking a Guest Relations Agent to deliver personalized service to hotel guests, handling requests with poise and ensuring the high level of hospitality expected at Atlantis, The Palm.

Ideal candidates have experience in guest relations, front office, hospitality, or a customer-service role in a 5-star ultra-luxury environment, with a passion for luxury hospitality and memorable guest experiences.

Qualifications

• Experience in guest relations, front office, hospitality or customer-service in a luxury environment.
• Strong communication and problem-solving skills.
• Passion for delivering exceptional guest experiences in a 5-star setting.

Responsibilities

• Provide personalized guest services throughout staying period.
• Handle guest requests and concerns professionally and promptly.
• Collaborate with other hotel departments to ensure seamless guest experiences.

Skills

Guest relations

Customer service

Front office

Hospitality

Job description

( 21211 )

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.

The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.

About The Role

Guest Relations Agent is responsible for providing exceptional, personalized service to hotel guests throughout their stay. The role focuses on creating memorable guest experiences, handling requests and concerns professionally, and ensuring that guests receive the high level of hospitality expected at Atlantis the Palm.

About You

Ideal candidate for this role has previous experience in guest relations, front office, hospitality, or a customer-service role in 5 star ultra luxury environment, passion for luxury hospitality and delivering exceptional guest experiences.

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.