Manager Delivery Management

Abu Dhabi Commercial Bank; Abu Dhabi; Hybrid; AED 60,000 - 120,000; Full time

Job summary

A leading bank in the UAE is seeking an experienced professional to join their Business Enablement and Digital Innovation team. The role involves defining the digital strategy, managing cross-functional teams, and overseeing the delivery of projects in a fast-paced environment. Ideal candidates will have significant experience in banking or financial services, project management skills, and a strong understanding of product capabilities. This position offers competitive salary, comprehensive benefits, and flexible working options.

Benefits

Competitive Salary

Comprehensive Benefits Package

Flexible and Remote Working Options

Learning and Development Opportunities

Qualifications

• At least 6 years of experience in Banking or Financial Services delivering digital and/or change initiatives.
• Ability to coordinate cross‑functional teams, including liaising with senior management.
• Understanding of product functionalities and capabilities.

Responsibilities

• Support definition of the digital strategy and roadmap for the Group.
• Conduct market research and trend analysis.
• Lead and advise on delivery plans for assigned projects.
• Collaborate with IT and business owners to identify improvement areas.
• Lead the Group’s Delivery Management team's participation in digital programmes.

Skills

Project and change management expertise

Analytical skills

Communication skills

Presentation and facilitation skills

Negotiation skills

Job description

About the business area

Corporate, Wealth & Investment Banking Group

The Corporate, Wealth & Investment Banking Group (CWIBG) provides a portfolio of corporate banking services, including investment & transaction banking as well as financial market solutions. This sophisticated product suite is powered by efficient digital platforms and distribution channels. It serves a broad range of clients both domestically and across the MENA region, including government entities, financial institutions, to large corporates, and maintains strategic relationships with leading banks globally.

We are actively seeking an ambitious professional to join our Business Enablement and Digital Innovation team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• To support the definition of the digital strategy for the Group, develop the strategic roadmap based on consolidated operational plans from key internal and external stakeholders, oversee its implementation and measure performance/progress to ensure all digital initiatives are delivered within agreed timeframes, budgets and the expected benefits are realised.
• Conduct market research and trend analysis, benchmarking best practice within leading banks (locally and globally), brainstorming with clients and facilitating workshops with business units in order to stimulate the generation of new ideas for incorporation in the strategy/roadmap.
• Assist and advise the Group’s senior management and the Digital Programme Office on the proposed strategy for assigned projects/verticals including enhancements and/or new initiatives and align to the overall ADCB digital strategy in order to obtain approvals and initiate implementation.
• Lead and advise Product Owners on delivery plans, evaluate digital and customer journeys and manage the delivery of the Group’s products in order to expand product offerings.
• Establish ‘work cells’ to deliver against selected initiatives and define/activate the governance/mechanism to ensure a collaborative environment, optimal decision authorities and the successful delivery of a minimum viable product.
• Collaborate with the IT Programme Management Office and the Digital Programme Office, work stream leads and business owners on assigned projects/verticals to identify key areas of improvement, to assess, scope and prioritise change requests and to support the development of business cases including costings, resource and timeline requirements in order to obtain digital and other relevant steering committee approval to planned initiatives.
• Work with relevant business owners and work stream leads on any post‑implementation activity required for assigned projects/verticals to ensure the realisation of benefits (e.g., revenue/operational efficiencies, etc.) according to approved business case.
• Work with delivery teams on assigned projects/verticals to identify potential risks, formulate mitigation plans and highlight major risks to the IT Programme Management Office and/or Digital Programme Office to ensure effective management and delivery.
• Lead the Group’s Delivery Management team’s participation in the Bank’s Digital programmes, representing the division in meetings with the Digital Programme Office and Ecosystems Working Groups to ensure the division’s requirements and contributions are adequately represented.

The ideal candidate should have the following experience:

• At least 6 years of experience in Banking or Financial Services delivering digital and/or change initiatives and projects.
• Project and change management expertise.
• Release management skills.
• Ability to coordinate cross‑functional teams, including liaising with senior management and governance committee(s).
• Analytical skills and financial understanding.
• Written and verbal communication skills.
• Presentation and facilitation skills.
• Negotiation and mediating skills.
• Understanding of product functionalities and capabilities.

What we offer:

• Competitive Salary. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive Benefits Package: This includes market‑leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work‑life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor‑led courses, a comprehensive e‑Learning catalog, on‑the‑job training and professional development programs.