Maintenance Supervisor

Keyper; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology firm in property management is seeking a Maintenance Operations Supervisor. This role entails overseeing maintenance operations, managing vendor relationships, and optimizing workflows to ensure high service quality for tenants and landlords. The ideal candidate should possess strong leadership skills, a bachelor's degree, and at least 3 years of relevant experience, preferably in real estate. Proficiency in CRM systems and fluency in English and Arabic are desired.

Qualifications

• 3+ years of experience in property maintenance or operations management in real estate.
• Strong experience in managing contractors and vendors.
• Fluency in both English and Arabic is highly preferred.

Responsibilities

• Oversee maintenance operations and vendor management.
• Ensure efficient handling of ticket resolution and revenue-generating projects.
• Monitor and enhance vendor performance for job quality.

Skills

Time Management

Problem-Solving

Tech Savvy

Customer Service Orientation

Education

Bachelor’s degree in Facility Management or related field

Tools

CRM systems (Salesforce preferred)

Job description

Job description

Job Title: Maintenance Operations Supervisor - Operations

About Keyper: At Keyper, we empower property managers, investors and tenants with advanced technology to efficiently manage and enhance their property portfolios. Our comprehensive services facilitate everything from real-time performance monitoring to seamless digital transactions, all designed to optimize property management. Learn more at Keyper.

Job Summary: The Maintenance Supervisor is responsible for overseeing maintenance operations, ensuring efficient handling of vendor management, ticket resolution, and revenue-generating projects. The role requires strategic oversight of maintenance processes, vendor performance, financial reconciliation, and ensuring compliance with turnaround time (TAT) benchmarks for issue resolution. This position plays a key role in optimizing maintenance workflows and ensuring high-quality service delivery for tenants, landlords, and internal stakeholders.

Key Responsibilities

Vendor Management & Payment Oversight

• Monitor and enhance vendor performance, ensuring job quality and on-time delivery.
• Review and respond to vendor quotes on time to prevent delays.
• Ensure vendor payments are processed within the required time frame, coordinating with internal teams.
• Expand the vendor portfolio by onboarding new vendors to address service gaps and enhance service quality.
• Maintain structured tracking of vendor performance, payments, and cost efficiency.

Operational Efficiency & Ticket Management

• Supervise maintenance tickets and tasks, ensuring timely resolution of all issues.
• Provide regular maintenance reports to internal stakeholders.
• Keep the team aligned on approvals and next steps to avoid unnecessary delays.
• Oversee communication with tenants and landlords regarding ongoing maintenance concerns.

Project Oversight & Revenue Generation

• Identify opportunities for new business, including maintenance service agreements, renovation projects, and preventative maintenance.
• Oversee major maintenance and renovation projects, ensuring they are completed efficiently and to expected quality standards.
• Provide stakeholders with regular updates on project milestones, budgets, and overall impact.

Leadership, Communication & Stakeholder Management

• Guide the maintenance team to improve ticket management, vendor coordination, and operational workflows.
• Ensure proactive communication with internal teams to provide transparency on ticket status, vendor issues, and payment timelines.
• Take ownership of the maintenance process from vendor selection to invoice payment, ensuring smooth workflows.
• Continuously review and improve processes in vendor management, payment cycles, and project workflows.

Data-Driven Decision Making & Reporting

• Utilize digital tools and CRM systems to monitor vendor performance, service timelines, and operational efficiency.
• Implement structured reporting mechanisms to support informed decision-making and continuous process improvement.

Keyper Values Reflected in This Role

• Challenging the Status Quo – Continuously improving vendor pool and addressing inefficiencies.
• Holistic Ownership – Taking full responsibility for maintenance operations from ticket to completion.
• Committed to Exceptional Experiences – Delivering high-quality service to tenants and landlords.
• Data-Driven, Tech-First – Using technology and analytics for decision-making.
• Together for Growth – Collaborating across departments to improve operational efficiency.

Job requirements

Qualifications & Requirements

• Bachelor’s degree in Facility Management, Property Management, Engineering, or a related field.
• 3+ years of experience in property maintenance, vendor management, or operations management in the real estate industry.
• Strong experience in managing contractors, vendors, and maintenance teams.
• Proficiency in CRM systems (Salesforce preferred) and digital reporting tools.
• Ability to analyze data, track performance, and optimize maintenance operations.
• Strong leadership, communication, and negotiation skills to manage vendors and internal teams.
• Excellent problem-solving skills with a proactive approach to managing maintenance escalations.
• Fluency in both English and Arabic is highly preferred.

Skills and Competencies

• Time Management – Ability to manage multiple tasks and prioritize effectively.
• Problem-Solving – Proactive approach in resolving issues related to property management, tenancy, and maintenance.
• Tech Savvy – Comfortable using CRM tools, particularly Salesforce, and learning new operational systems.
• Customer Service Orientation – A focus on providing excellent service to both landlords and tenants.