Elite VIP Guest Experience Concierge

Atlantis; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Atlantis Resorts in Dubai is seeking a VIP Services Coordinator - Guest Experience to orchestrate personalized itineraries, luxury guest coordination, transport, dining and activities for discerning guests.

You will collaborate with Butler Services, hotel departments and external partners to ensure flawless stays, maintain guest records and promptly address queries with a focus on discretion and first-class service.

Qualifications

• Diploma or degree in hospitality preferred.
• Minimum 2 years in a coordinator, reservation, or guest services role.
• Experience in international luxury hospitality preferred.

Responsibilities

• Coordinate personalized itineraries for VIP guests based on preferences and stay requirements.
• Prepare guest arrangements before arrival to confirm key services.
• Manage guest correspondence with clear, professional communication.
• Coordinate transport bookings including airport transfers and movements.
• Coordinate leisure, dining and activity bookings for VIP guests.
• Support Butler Services with information, schedules and confirmed arrangements.

Skills

VIP guest services

Itinerary planning

Guest correspondence

Reservation management

Opera system

Education

Diploma or Degree in Hospitality

Tools

Opera PMS

Job description

Atlantis Resorts in Dubai is seeking a VIP Services Coordinator - Guest Experience to orchestrate personalized itineraries, luxury guest coordination, transport, dining and activities for discerning guests.

You will collaborate with Butler Services, hotel departments and external partners to ensure flawless stays, maintain guest records and promptly address queries with a focus on discretion and first-class service.