VIP Services Assistant Manager, Luxury Resort

Atlantis

Dubai

On-site

AED 134,000 - 201,000

Full time

10 days ago

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Benefits offered by this job

Health insurance (dental)

Annual flights home

Life insurance

Incentive program

Wellness initiatives

F&B privileges

Employee discounts at Kerzner estates

Job summary

Atlantis Resorts seeks an Assistant Manager - VIP Services to lead a dedicated luxury guest services team at Dubai’s premier resort. You will ensure personalised VIP service, coordinate with multiple departments, and manage high-profile guest needs across all shifts.

Role requires extensive luxury VIP experience, strong leadership, and fluency in English; additional languages are highly desirable. The position offers a tax-free UAE salary and comprehensive benefits.

Qualifications

Extensive luxury 5-star Butler Services or VIP guest operations experience.
Minimum 2 years of experience as a Senior Butler, Assistant Head Butler, or similar supervisory position.
Fluency in English is essential; additional languages desirable.

Responsibilities

Assist with the daily leadership and coordination of VIP Services operations.
Ensure VIP guests receive consistently high standards of personalized service throughout their stay.
Support a 24/7 operation and maintain service continuity across shifts.
Anticipate guest preferences, special requests, and individual service expectations.
Create tailored guest experiences using the resort's accommodation, dining, leisure, wellness, and entertainment offerings.
Maintain detailed awareness of VIP arrivals, departures, itineraries, preferences, and special occasions.
Coordinate closely with Butler Services, Front Office, Concierge, Housekeeping, Food and Beverage, Transportation, Security, Spa, and other operating departments.
Ensure guest requests are communicated accurately and completed within agreed timelines.
Handle complex or sensitive VIP requests with discretion and sound judgment.
Resolve service concerns promptly and elevate significant matters when appropriate.
Monitor guest feedback and identify opportunities to enhance service personalization.
Maintain professional relationships with repeat, high-profile, and international guests.
Lead by example during peak operational periods and high-profile guest movements.
Support Head Butler and VIP Services leadership with daily operational priorities.
Coach team members on luxury service standards, communication, personalization, and guest engagement.
Conduct on-the-job training and reinforce departmental service procedures.
Monitor individual and team performance against established KPIs.
Provide constructive feedback and support improvement plans where required.
Assist with performance management and disciplinary procedures in coordination with senior leadership.
Encourage accountability, professionalism, teamwork, and consistent service execution.
Review operational gaps and recommend improvements to guest service processes.
Support development of new service concepts and enhancements within VIP Services.
Ensure departmental records, guest preferences, and operational information remain accurate and current.
Participate in briefings, handovers, and cross-departmental coordination meetings.
Maintain confidentiality and discretion when handling VIP information.
Support staffing and deployment decisions based on occupancy, guest profiles, and operational requirements.
Promote a strong service culture focused on attention to detail and proactive guest care.
Develop knowledge across multiple resort departments to improve cross-functional coordination.
Contribute to departmental reporting and performance reviews.
Maintain a polished and professional presence consistent with ultra-luxury hospitality expectations.