Luxury Store Supervisor | VIP Clienteling & Team Leader

Chalhoub Group; Abu Dhabi; Vor Ort; AED 201.000 - 335.000; Vollzeit

Benefits dieser Stelle

Health insurance

Employee discounts

Flexible working policies

Zusammenfassung

Chalhoub Group in Abu Dhabi is seeking a store leader for a luxury beauty or fragrance environment. You will lead by example, coach a high-performing team, and nurture VIP relationships to elevate loyalty and sales.

You will ensure visual merchandising standards, smooth store operations, and excellent customer experiences across boutique channels. With a customer-first mindset and strong communication skills, you will drive sales targets, manage schedules, and stay ahead of market trends,

Qualifikationen

• Previous experience in retail, preferably within luxury beauty or Fragrance.
• Proven ability to lead, coach and motivate a team, supporting individual development and overall store performance.
• Strong communication and interpersonal skills, with a customer-first mindset and a passion for delivering exceptional service.
• Commercial awareness and the ability to contribute to sales targets through effective selling techniques and team collaboration.
• Experience in clienteling, VIP relationship management and building long-term customer loyalty.
• Knowledge of visual merchandising, stock management and retail operational standards.
• A proactive, hands-on approach with strong problem-solving skills and the ability to work independently when required.
• Ability to stay informed about market trends, new products and competitor activity.

Aufgaben

• Lead by example, representing the Maison Margiela's values and philosophy through all customer and team interactions.
• Promote a positive and collaborative work environment, encouraging team engagement and communicating feedback or concerns to the Head of Retail.
• Deliver exceptional customer experiences, build lasting relationships with clients and manage VIP guest relationships to strengthen loyalty.
• Handle customer feedback and complaints professionally, ensuring timely and effective resolutions.
• Maintain high standards of visual merchandising, store cleanliness, staff grooming and stock replenishment in line with brand guidelines.
• Support daily store operations, including staff scheduling, shop floor coverage, stock movement tracking and inventory audits.
• Ensure compliance with retail procedures, company policies, and health, safety and security standards.
• Support store projects, promotional initiatives and community events to drive sales, increase customer engagement and enhance brand awareness.
• Leverage available digital tools and clienteling platforms to strengthen customer relationships and enhance the in-store and post-purchase experience.

Kenntnisse

Retail leadership

Customer service

Communication skills

Commercial awareness

VIP clienteling

Visual merchandising

Problem solving

Independent working

Jobbeschreibung

Chalhoub Group in Abu Dhabi is seeking a store leader for a luxury beauty or fragrance environment. You will lead by example, coach a high-performing team, and nurture VIP relationships to elevate loyalty and sales.

You will ensure visual merchandising standards, smooth store operations, and excellent customer experiences across boutique channels. With a customer-first mindset and strong communication skills, you will drive sales targets, manage schedules, and stay ahead of market trends,