Luxury Reservations Specialist

Tanqeeb; Abu Dhabi; On-site; AED 112,000 - 167,000; Full time

Job summary

The Ritz-Carlton Abu Dhabi is seeking a Reservation Agent to process bookings, changes, and cancellations by phone, fax, or mail. You will verify room availability, explain policies, and document special requests while providing courteous, professional service to guests.

You will input data into the reservation system, address guest questions, and use sales techniques to maximize revenue, all within Marriott's Gold Standards of service.

Qualifications

• High school diploma or GED required.
• No related work experience required.
• Proficiency in inputting and accessing data in a reservation system.

Responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Explain guarantee, special rate, and cancellation policies to callers.
• Input and access data in reservation system.
• Follow sales techniques to maximize revenue.
• Answer questions about property facilities/services and room accommodations.

Skills

Clear communication

Customer service

Phone etiquette

Professional language

Teamwork

Education

High school diploma or GED

Tools

Reservation system

Job description

The Ritz-Carlton Abu Dhabi is seeking a Reservation Agent to process bookings, changes, and cancellations by phone, fax, or mail. You will verify room availability, explain policies, and document special requests while providing courteous, professional service to guests.

You will input data into the reservation system, address guest questions, and use sales techniques to maximize revenue, all within Marriott's Gold Standards of service.